(Update 14 October 2020)
ALL XO HOTELS IN AMSTERDAM ARE OPEN
All XO Hotels in Amsterdam are open and apply stricter measures. We would like to ask you to take these measures into account to ensure your health and that of our employees. We hope to welcome you soon for a safe and comfortable stay at one of our XO Hotels.
Thank you for understanding and trust in our hotels.
Measures in Amsterdam and The Netherlands
- It is compulsory to keep at least 1,5 meters distance from other people (except people from your own household).
- In Amsterdam and The Netherlands, restaurants, bars and coffee shops are closed until at least 11 November. Only take away and delivery is allowed.
- Museums, attractions and zoos remain open. A time slot must be reserved.
- Shops close no later than 8 PM, with the exception of supermarkets and other stores that sell groceries.
- There is a ban on alcohol after 8 PM. This applies to sales (also in supermarkets), deliveries and drinking alcohol in public spaces.
- Groups of no more than 4 people, or 1 household are allowed, both inside and outside.
- It is mandatory for everyone aged 13 and over to wear a non-medical face mask in public transport and indoor public places.
You can find all measures in the sheet below;
For a bigger image, click here.
For current information about the coronavirus in the Netherlands, we refer to the following websites:
Safe and comfortable stay at our hotels
The health and safety of our guests and colleagues is our main priority. Now and always. That is why we welcome our guests in an appropriate manner and in accordance with all regulations from the government and RIVM. To guarantee the safety in our hotels, we would like to ask you to observe the following policy during your visit to our hotel. This way you can be sure you will have a completely carefree and enjoyable stay.
- Follow indicated walking directions and hygiene measures
- Always keep at least 1.5 meters distance from other guests and employees
- Do not shake hands with fellow guests or hotel staff
- Wash your hands regularly and in accordance with RIVM guidelines
- Use paper towels to dry your hands
- Cough and sneeze in your elbow and turn away from fellow guests and hotel staff
- Do you have a cold or do you have other flu symptoms? Then stay home. If we suspect that you are showing symptoms of illness, we may have to decide not to let you enter our hotel
- The rooms are thoroughly cleaned every day by our housekeeping colleagues
- All objects that are often touched, such as lift buttons and payment terminals, are disinfected regularly
- Disinfectant soap and / or hand cleaner can be used in all receptions
- You can only pay with pin or credit card (contactless where possible)
- Colleagues are trained to prevent the spread of the coronavirus. Follow their directions at all times
We do everything we can to make your stay as safe and comfortable as possible. In case of questions or concerns, we advise guests to contact the hotel where they have booked.
Thank you for your confidence in XO Hotels and we hope to welcome you in one of our hotels soon.
Frequently asked questions
May the hotels of XO Hotels be open?
Yes, according to government guidelines it is allowed to be open as a hotel.
Is visiting a hotel of XO Hotels safe?
XO Hotels takes your health and that of the employees very seriously. We have tightened measures within the hotel so that this can be guaranteed. All XO Hotels are furnished according to the guidelines of the RIVM. As a hotel, we do everything we can to keep risks to a minimum.
As a hotel guest, can I use the restaurant facilities?
- All our hotels, except XO Hotels Van Gogh, offer breakfast. A reservation for a specific time needs to be made at least the night before.
- The dinner restaurant at XO Hotels Park West and XO Hotels Couture is closed until further notice.
- At XO Hotels Couture the bar is open (only non-alcoholic drinks). At XO Hotels Park West the bar is closed until further notice.
Is it possible to order room service?
No, at this moment we do not offer room service in any of our hotels.
Is it possible to use facilities, such as renting a bicycle at the hotel?
Yes, it is possible to rent a bike. Ask at the reception about the possibilities.
The gym and the game room at XO Hotels Couture are open.
Can I change my booking on the day of arrival if I have a cold or cough?
We ask you to contact the reservation department of XO Hotels via firstname.lastname@example.org or +31 (0) 20 2629263.
Can I cancel or change my booking?
- If you have booked through an (online) travel agent, please contact the agent where you have made the booking. As you have not made the booking directly with us, we do not know the cancellation and/or change policy of your reservation and we can not change or cancel the booking.
- If you have booked another way (direct at the hotel/Booking.com/Expedia/Hotels.com) you can, if you gave booked the flexible rate, cancel until 24 hours prior to arrival (when booked directly with the hotel) or 48 hours prior to arrival (when booked via the booking websites).
If you have booked a non refundable rate, it is not possible to cancel and receive (any) refund. Please contact us with all your booking details by email to see if a one-time date change would be possible for your booking.