All answers here!

Frequently asked questions

Do you still have questions after reading the information about our hotel?

Questions such as: How can I make a reservation? How do I get from Schiphol to your hotel? Which room do I choose if I come with my family? Do you serve breakfast? How can I indicate which room I would like? Is there air conditioning in the room? Can I park my car for free in your hotel garage?

Here you can find the most frequently asked questions and their respective answer.

Can’t find your question in the following list? Or would you like to make a reservation as soon as possible? Contact us via email or phone. We are happy to assist you!

Not booked yet? Book your stay now with direct booking discount on our booking portal.

RESERVATIONS

You can reserve through our booking site, by email or by phone .

Of course! You can call us 24 hours a day at: +31 20 5800365

There is a 10% discount on the daily price for all direct bookings made via our own booking site, via email and via phone. The discount is already calculated in our offer.
The price is always lower when you book directly with the hotel, than when you book through an online agent/booking website.

That depends on how you made the booking and with which rates. You can find the information on the booking website or on your booking confirmation.
The cancellation policy for the standard rate booked directly with the hotel (website, e-mail, telephone) is better and more flexible than when booked via an online agent / booking website.

At least one person per room must be 18 years or older on the day of arrival.

If you would like to stay with us with a group (reservation for six rooms or more), please contact us by email for a suiting offer.

Maximum one child up to 2 years old can stay in the room free of charge. We can, on request, place a cot in the room (free if the room reservation has been made directly with the hotel, otherwise €10 per stay).
For children from 3 years old it is necessary to book and pay for their own bed.

It is not possible to place an extra bed in the room. If, for example, you want to stay with three or four people, it is necessary to book a triple or quadruple room. Please contact us by email, so we can give you the best options.

That is possible if you have booked directly with us. If you send us an email with all the details of your booking (hotel name, names of guests, reservation number, arrival and departure date), then we can check if we have received the booking.
If you have reserved through a different website, please contact that website for a reconfirmation.

We can sent you you a e-mail confirmation with signature and stamp when you pay the first night of your reservation. This is a non-refundable fee, in case of cancellation of your reservation we will not refund this fee. Contact by us email for more information.

We do not accept pets in our hotel.

We can make a note of your request. The reception will do their utmost to arrange this for you, but can not guarantee this until the moment of arrival.

ARRIVAL

Our check-in time is from 2 PM or 3 PM, depending on the hotel.

An early check-in is possible with a supplement of €5 per hour (e.g. if you want to check in at 11 AM, the supplement is €15/€20). If you want to check in before 10 AM, you pay the daily rate of the day prior to your arrival.
The early check-in is subject to availability. The reception can check at the time of your arrival whether a room is already available and add the supplement for you.

It is always possible to keep your luggage in our luggage room free of charge, so you can go into town and start enjoying your stay in Amsterdam immediately.

Our reception is open 24 hours a day. If you arrive late, you can ring the doorbell and the reception can open the door for you. If you arrive later than 11 PM, please let us know so we can take this into account.

You can always enter the hotel, so you do not have to return at a certain time. You can ring the door bell to let the reception open the door for you.

DIRECTIONS

You can reach the hotels from Schiphol airport by different means of transport. Please check the hotel pages or the Location-page for the specific directions.

Our hotels do not have their own shuttle service.

For more information about how to reach the hotel by car, please check the hotel pages or the Location-page for the specific directions.

Hotel Levell, XO Hotels Blue Square, Couture and Park West have their own underground parking (paid service).

We do not have bus parking available. For information regarding parking for busses you can have a look at the tourbuzz website.

The hotels are all located near various shops, including supermarkets.

PAYMENT

If you make a reservation, we will ask for aan immediate payment by credit card, Paypal or bank card.
For your and our safety we do not accept cash payments.

It is not possible to book on account with us. All payments need to be made prior to check in.

You can pay in advance via an online payment link. If you contact us, we can send you an online payment link.

If you have made a direct booking or a booking through Booking.com it is possible to receive an invoice of your stay after check out. In case you have booked through an online agent/booking website, you will have to ask them for an invoice.
If the invoice must be on a company name, we would like to receive the name and address details well in advance of your check out.

FACILITIES

All rooms in all our hotels have at least a desk, television, Nespresso machine, safe and private bathroom with shower, toilet, sink, towels and guest supplies like shampoo. Other facilities may vary from hotel to hotel.

There is a safe in every room. We recommend to keep your valuables in the safe.
In the Single room at XO Hotels Infinity there is no safe.

In all hotels you will find a hairdryer in the bathroom of your room.

In some of our hotels the rooms have an iron and ironing board.

In some of our hotels the rooms have a small fridge.

In most hotels you can buy an adapter from the vending machine in the lobby.

All hotels have an elevator. In some hotels some rooms can not be reached by elevator, but can only be reached (partially) by stairs.

In none of our hotels we have special disabled rooms.

Our hotels are 100% non-smoking. Smoking (including electronic cigarettes) is strictly prohibited in all the buildings. In case of violation, we will impose a fine of €200 upon you and you are requested to leave the hotel immediately, without restitution of already paid room costs.

In most rooms the windows can open ajar. In some rooms windows can not open.

We offer free Wifi in all hotels. You can request the login code at the reception.

All hotels (except XO Hotels Infinity) have public computers that can be used free of charge.

None of our hotels offer laundry service.

First of all: congratulations!
You can check our Extras-page for info on the extras and packages we offer.

The hotels are all located near various shops, including supermarkets.

You can rent a bicycle for €18 per day. At XO Hotels City Centre it is not possible to rent a bicycle.

We work with the tour company Tours&Tickets and can book all excursions offered by them. On our Tours&Excursions-page you can find more information about the excursions.

This is possible if payment or signature is not required upon receipt. Please let us know in advance that you will send this to us. Please state clearly on the envelope/package for whom it is intended and the date of arrival of the guest.

You can always enter the hotel, so you do not have to return at a certain time. You can ring the door bell to let the reception open the door for you.

XO Hotels Blue Square, Couture and Park West have their own underground parking (paid service).

We do not have bus parking available. For information regarding parking for busses you can have a look at the tourbuzz website.

Of course! The reception will be happy to call a taxi for you.

FOOD&BEVERAGE

All our hotels offer breakfast. Please check the hotel pages for the specific details.

On the Breakfast-page for the specific directions you will see an overview of breakfast items. Most hotels can provide gluten-free options during your breakfast, this is indicated on the overview.

Our hotels do not serve lunch.

Our hotels do not serve dinner.

Our hotels do not have a bar.

Our hotels are completely non-alcoholic. It is allowed to bring your own alcoholic drinks and drink these in your hotel room.

DEPARTURE

Our check out time is 11 AM. It is always possible to leave your luggage in our luggage room free of charge.

That is possible if there is availability. Please contact the reception for the possibilities and the best price.

That is possible. However, there may be costs involved. Ask the reception for more information.

It is always possible to leave your luggage with us in the luggage room on your arrival and departure day. It is not possible to keep your luggage whilst you are not staying with us in the hotel.

Of course! The reception will be happy to call a taxi for you.

If you have made a direct booking or a booking through Booking.com it is possible to receive an invoice of your stay after check out. In case you have booked through an online agent/booking website, you will have to ask them for an invoice.
If the invoice must be on a company name, we would like to receive the name and address details well in advance of your check out.

AFTER DEPARTURE

Please contact us by email or by phone. We will check if we have found your item and can send it to you. There will be costs for the shipment.

Please contact us by email with your credit card details so we can contact our credit card provider who can assist your bank to cancel the authorization on your credit card.

OTHER

We are sorry to hear you have a complaint. If you are still staying in the hotel, please contact the reception so we can solve this immediately.
If you are not in the hotel anymore, please contact us by email.

Individual hotel FAQ's

Hotel Levell

Hotel Van Gogh

XO Hotel Inner

XO Hotels Blue Square

XO Hotels Blue Tower

XO Hotels City Centre

XO Hotels Couture

XO Hotels Infinity

XO Hotels Park West

If you have more questions, please do not hesitate to contact us by email or phone

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