FAQ Hotel Levell

Hotel Levell is a practical choice for travellers who want a comfortable, modern hotel in Amsterdam Zuidoost, with convenient public transport connections and parking facilities. It offers a balance between comfort, accessibility and value, particularly if you are visiting Amsterdam for a concert, sporting event, business trip or city break.

Here are the main reasons to consider Hotel Levell:
- Convenient public transport: Bullewijk metro station is a short walk away, providing a direct metro connection towards Amsterdam city centre.
- Ideal for events: The hotel is well placed for visiting the Johan Cruijff ArenA, Ziggo Dome and AFAS Live.
- On-site parking: Guests arriving by car can use the hotel's parking facility, with a maximum rate of €25 per 24 hours.
- Electric vehicle charging: The parking facility offers AC Type 2 charging at 11 kW.
- A comfortable base: Hotel Levell provides modern accommodation for guests who want a place to relax after exploring Amsterdam or attending an event.
- A useful alternative to central hotels: Staying in Zuidoost allows you to reach central Amsterdam by metro while staying outside the busiest tourist streets.

“Is Hotel Levell too far from the centre of Amsterdam, and will I have everything I need for a comfortable stay?”

Hotel Levell is outside Amsterdam’s historic city centre, so it may not be the best choice if you want to step straight out into the canal district. However, Bullewijk metro station is only a short walk away, and the M54 metro connects you with Amsterdam Central Station in approximately 20 minutes.
For comfort and convenience, the rooms include air conditioning, a small fridge, coffee and tea facilities, free Wi-Fi and a private bathroom. Reception is open 24 hours a day, and luggage storage is available free of charge on your arrival and departure days.
One thing to consider when choosing the hotel is that Hotel Levell does not serve lunch or dinner and does not have a bar. You will need to visit nearby restaurants for those meals.

“I am visiting Amsterdam for a concert or football match. Is Hotel Levell a good base?”

Yes. Its location in Amsterdam Zuidoost is convenient for events at the Johan Cruijff ArenA, Ziggo Dome and AFAS Live. You can enjoy your event and return to a hotel with 24-hour reception.

“I am travelling by car. Is Hotel Levell a practical choice?”

Yes. The hotel has its own parking facility, with a published rate of €5 per hour and a maximum of €25 per 24 hours. EV charging is also available. Parking cannot be reserved in advance and is subject to availability.

“I want to keep my travel costs under control. Can I save money by booking directly?”

Yes. Hotel Levell advertises a 10% discount on room rates for direct bookings made through the official XO Hotels booking website, by email or by telephone. Compare the final price and cancellation conditions before confirming your reservation.

“I want to explore Amsterdam but prefer a quieter base away from the busiest tourist streets. Would Hotel Levell suit me?”

It may be a good fit. You can stay in Amsterdam Zuidoost and travel into the centre when you want to explore, rather than staying in the middle of the tourist district.

“Is Hotel Levell suitable if I need assistance during my stay?”

Reception is staffed 24/7, so assistance is available at any time.
The hotel does not have specially adapted rooms for guests with disabilities. If you have specific accessibility requirements, contact the hotel before booking to check whether the facilities will meet your needs.

Book directly with Hotel Levell through the official XO Hotels website to check availability, compare rates and see the direct-booking discount.

Hotel Levell in Amsterdam offers three main room categories: Standard Twin/Double Rooms, Triple Rooms and Quadruple Rooms. The main differences are the number of guests each room accommodates, the room size and the available bed arrangements. All three categories offer private bathrooms and practical facilities for a comfortable stay.

Standard Twin/Double Room
1 or 2 guests · 25 m²
Suitable for couples, friends travelling together or solo travellers who prefer extra space.
- Double configuration: One queen-size bed.
- Twin configuration: Two separate single beds.
- Private bathroom with a walk-in rain shower and hand shower.

Triple Room
1, 2 or 3 guests · 27 m²
Designed for small families or groups of three friends who want to share one room.
- Bed configurations: Three single beds, or one queen-size bed and one single bed.
- Private bathroom with a walk-in rain shower and hand shower.
- A practical alternative to booking two separate rooms for three guests.

Quadruple Room
1, 2, 3, 4 guests · 30 m²
Best suited to families or groups of four who prefer to stay together.
- Bed configurations: Four single beds, or one queen-size bed and two single beds.
- Private bathroom with a walk-in rain shower and hand shower.
- The largest of the three room categories.

All three room types include air conditioning and heating, a flat-screen TV, a small fridge, a safe, a hairdryer, coffee and tea facilities, free Wi-Fi, towels, bed linen and a large private bathroom.

“Will the room be spacious enough for everyone, and can I add an extra bed if I book the wrong room?”

The best option is to book a room designed for the total number of people travelling. The Standard Twin/Double Room accommodates two guests, the Triple Room accommodates three and the Quadruple Room accommodates four.
Hotel Levell does not offer extra beds in its existing rooms. If you are travelling with three or four people, book the corresponding room category rather than expecting an additional bed to be added later. For five or more guests, you will need to book multiple rooms.

"I am travelling with my partner. Which room should I choose?”

Choose the Standard Double Room if you prefer to share a queen-size bed. If you would rather sleep separately, choose the Standard Twin Room with two single beds.

“We are three friends travelling together. Do we need to book two rooms?”

Not necessarily. The Triple Room accommodates three guests and offers either three single beds or one queen-size bed and one single bed.

“We are a family of four. Can we all stay in one room?”

Yes. The Quadruple Room accommodates four guests, with a choice of four single beds or one queen-size bed and two single beds.

“I am travelling with a baby. Can I request a cot?”

Yes. A baby cot can be requested, subject to availability. Hotel Levell's babycot is free when you book directly with the hotel; bookings made through other websites may incur a €10 charge per stay. One child up to two years old can stay free of charge under the hotel's stated conditions.

“Do the larger rooms have different facilities from the Standard Rooms?”

The official room descriptions list broadly the same core facilities across all three categories. The main differences are the room size, maximum occupancy and bed configuration, rather than a separate set of luxury amenities.

In short: choose the Standard Twin/Double Room for one or two guests, the Triple Room for three, or the Quadruple Room for four.

Hotel Levell attracts a mix of leisure travellers, couples, families, groups of friends, concertgoers and business travellers. Located in Amsterdam Zuidoost, the hotel is particularly convenient for guests visiting the Johan Cruijff ArenA, Ziggo Dome or AFAS Live, as well as travellers who want practical accommodation with good public transport connections to central Amsterdam.

The types of guests you may encounter vary throughout the year:
City-break visitors and couples
Guests exploring Amsterdam's museums, canals, attractions and nightlife. They can use the metro to travel between Zuidoost and the city centre.
Concertgoers and sports fans
Guests attending concerts, football matches and other events at nearby venues. Demand can rise around major event dates.
Families and groups of friends
Travellers who want to stay together in a triple or quadruple room rather than book separate rooms.
Business and work-related travellers
Guests visiting companies, offices or business locations in Amsterdam Zuidoost who value practical transport links and straightforward accommodation.
International visitors and small groups
Visitors from the Netherlands and abroad, including guests travelling together for holidays, events or other organised trips.

These are likely guest segments based on the hotel's location, room options and facilities, rather than a verified breakdown of its actual guests by season or nationality.

“Will Hotel Levell suit the type of trip I am planning, or is it mainly a hotel for concertgoers?”

Hotel Levell is not exclusively an event hotel. Its location makes it useful for several types of stays:
- For a city break: The metro provides access to central Amsterdam without needing to stay in the busiest tourist areas.
- For concerts and sports: The nearby ArenA entertainment district makes it a practical base for event visitors.
- For business trips: Its location in Zuidoost is convenient for appointments in the surrounding business area.
- For families and groups: Triple and quadruple rooms allow up to four guests to share a room.
- For road trips: On-site paid parking is available, including electric vehicle charging facilities.

The main consideration is location: Hotel Levell is in Amsterdam Zuidoost, not in the historic city centre. Guests who want restaurants, canals and attractions immediately outside their door may prefer a central location. Those who value practical accommodation and transport connections may find Levell a better fit.

“Is Hotel Levell suitable for a romantic weekend in Amsterdam?”

Yes. Couples can share a double room and use public transport to explore the city. However, the hotel is more practical in style than a boutique hotel in the historic centre.

“Will I meet many people attending concerts or football matches?”

You may, particularly when major events take place nearby. The hotel's location is convenient for visitors to the Johan Cruijff ArenA, Ziggo Dome and AFAS Live.

“Is Hotel Levell suitable for families with children?”

Yes. The hotel offers triple and quadruple rooms, making it possible for families to stay together. Check the room occupancy and bed configuration when booking.

“Can I stay at Hotel Levell for a business trip?”

Yes. Its location in Amsterdam Zuidoost and public transport connections make it a practical option for business visitors working in the area or travelling into other parts of Amsterdam.

“Does the type of guest change throughout the year?”

The mix can vary with school holidays, tourism patterns, business activity and the calendar of concerts and sporting events. Event dates may bring more concertgoers and sports fans, while holiday periods can attract more leisure travellers and families. The exact seasonal mix depends on actual bookings and is not published in the hotel's public information.

In short: Hotel Levell is a versatile, practical hotel for leisure travellers, couples, families, groups, event visitors and business guests. It is particularly well suited to people who appreciate convenient transport and a location near Amsterdam's major southeast event venues.

You can reserve with 10% discount through our website, by email or by phone.

Of course! You can call us 24 hours a day at: +31 20 2202592

There is a 10% discount on the daily price for all direct bookings made via our own booking site, via email and via phone. The discount is already calculated in our offer.
The price is always lower when you book directly with the hotel, than when you book through an online agent/booking website.

The ability to change or cancel a hotel reservation, and the associated fees, depends entirely on two critical factors: How you made the booking and which rate you selected.
You can always find the definitive rules applicable to your stay on the booking website (before you confirm) or on your official booking confirmation.
1. Direct Booking, Standard Rate
• Method: Booked directly with XO Hotels via our official website, e-mail, or telephone.
• Flexibility: This method typically offers the best and most flexible cancellation policy.
• Why? XO Hotels encourages direct bookings and reward guests with superior terms.
• Policy: Free cancellation deadline of 2:00 PM the day before arrival
2. Online Agent Booking (Standard Rate)
• Method: Booked via a third-party Online Travel Agent (OTA) or booking website (e.g., Booking.com, Expedia).
• Flexibility: The cancellation policy for a standard rate booked through an OTA is usually less flexible than a direct booking.
• Why? While a third party may offer competitive prices, their cancellation terms are stricter, sometimes requiring 48 or 72 hours notice, or involving a different process for changes. You must adhere to the OTA's specific terms, an hotel has no influence.
3. Non-Refundable Reservations
• Method: Booked either directly or via an online agent, specifically choosing a rate labeled as "Non-Refundable," "Advance Purchase," or similar.
• Flexibility: These reservations cannot be changed or cancelled.
• Why? These rates are offered at a discounted price in exchange for the guarantee that the hotel receives the revenue regardless of whether the guest arrives. By accepting the lower price, the guest agrees to waive all flexibility.

Minimum one person per room needs to be 18 years or older on the day of arrival.

If you would like to stay with us with a group (six rooms or more), please contact us by email for a suiting offer.

Hotel Levell aims to provide a comfortable stay, but it does not has a dedicated autism-friendly or sensory-accessibility programme. However, there are some practical options that may help you plan a stay that better suits your needs.
- Room preferences: You can ask for a quieter room or a particular room location. The hotel can note your preference and will do its best to accommodate it, although this cannot be guaranteed before arrival.
- Comfortable room facilities: Rooms include individually controlled air conditioning and heating, free Wi-Fi, a private bathroom, a small fridge and tea and coffee facilities.
- Assistance at any time: Reception is open 24 hours a day, so you can ask the team for help whenever you need it.
- Planning ahead: Contact the hotel before booking to explain your specific sensory needs and ask what can realistically be arranged.

“Will Hotel Levell be able to accommodate me if I am sensitive to noise, bright lights or unfamiliar environments?”

Your comfort matters, and it is worth discussing your needs with the hotel before you book. Hotel Levell can record room preferences, including a request for a quiet room, but it does not guarantee a particular room location or advertise specialist sensory facilities. If predictable surroundings, reduced noise or specific lighting conditions are essential for your wellbeing, explain these requirements in advance so the hotel can clarify what it can and cannot provide.

“Can I request a quiet room to help me feel more comfortable during my stay?”

Yes. You can request a quieter room when making your reservation. Hotel Levell will note your preference and do its best to accommodate it, subject to availability. Because a quiet room cannot be guaranteed, we recommend contacting the hotel directly before booking.

“Can the hotel help us prepare our child for an unfamiliar environment?”

You can contact the hotel in advance to explain what would help your child feel comfortable, such as a room-location preference or information about the check-in process.

“Can I rely on Hotel Levell to provide sensory-friendly lighting, noise protection or other specialist equipment?”

Answer: These facilities are not listed among Hotel Levell’s published amenities, so you should not assume they are available. If you depend on particular lighting, sound-reduction equipment or other adjustments, contact the hotel before booking to discuss your needs and make alternative arrangements if necessary.

For individual requests, contact Hotel Levell directly at info@hotellevell.nl or +31 20 220 2592.

Maximum one child up to 2 years old can stay in the room free of charge. We can, on request, place a cot in the room (free if the room reservation has been made directly with the hotel, otherwise €10 per stay).
For children from 3 years old it is necessary to book and pay for their own bed.

It is not possible to place an extra bed in the room. If you are staying with three or four persons, then it is necessary to book a triple or quadruple room. If you are staying with us with five persons or more, it is necessary to book multiple rooms.
Contact us by email or by phone to check the best options for your party and your stay.

That is possible if you have booked directly with us. If you send us an email with all the details of your booking (hotel name, names of guests, reservation number, arrival and departure date), then we can check if we have received the booking.
If you have reserved through a different website, please contact that website for a reconfirmation.

We can send a confirmation with signature and stamp to your email when you pay the first night of the reservation. This is a non-refundable fee, in case of cancellation of your reservation we will not refund this fee. Contact by us email for more information.

We do not accept pets in our hotel.

We can make a note of your request for a certain room. The reception will do her utmost to arrange this for you, but can not guarantee this until the moment of arrival.

What time will my room be ready? Your room is guaranteed to be ready from 3:00 PM.

What are the reception opening hours? The reception is open 24 hours a day. You can, therefore, arrive at any time, even at night. Should the front door be closed, you only need to ring the doorbell and we will open it for you immediately.

Can you check in earlier (Early Check-in)? Yes, you can, but this depends on availability. Here are the surcharges for early check-in:

3:00 PM – 4:00 PM: € 5

2:00 PM – 3:00 PM: € 10

1:00 PM – 2:00 PM: € 15

12:00 PM – 1:00 PM: € 20

11:00 AM – 12:00 PM: € 25

Before 10:00 AM: You pay the day rate for the night preceding your arrival.

Can you check out later? For late check-out (until a maximum of 3:00 PM), a surcharge of € 10 per hour applies.

Can I leave my luggage? You are always welcome to leave your luggage! You can leave your luggage with us free of charge in the luggage room on the day of arrival or departure.

An early check-in is possible with a supplement of €5 per hour (e.g. if you want to check in at 11 AM, the supplement is €20). If you want to check in before 10 AM, you pay the daily rate of the day prior to your arrival.
The early check-in is subject to availability. The reception can check at the time of your arrival whether a room is already available and add the supplement for you.

It is always possible to keep your luggage in our luggage room free of charge, so you can go into town and start enjoying your stay in Amsterdam immediately.

Our reception is open 24 hours a day. If you arrive late, you can ring the door bell so the reception can open the door for you and can help you with the check in. Please let us know in case you will arrive later than 23.00 o’clock so we can take this into account.

You can always enter the hotel, so you do not have to return at a certain time. You can ring the door bell to let the reception open the door for you.

You can reach the hotel from Schiphol airport by different means of transport. You can check our Location-page for the options.

We do not have our own shuttle service.

For more information about how to reach the hotel by car, please check the directions on our Location-page.

The hotel has its own parking. Costs for the parking are €5 per hour, with a maximum of €25 per 24 hours.
The entrance of the parking is located on the right side of the hotel.
The park house also has four charging stations for electric vehicles.
It is not possible to reserve parking in advance, but there are enough spaces available.

We do not have bus parking available. For information regarding parking for busses you can have a look at the tourbuzz website.

You can reach the centre with the metro. Check out all information on our Location-page.

The closest metro stop is Bullewijk, at approx. 5 minutes walk from the hotel.

The hotel is around the corner of an Ikea. The shopping square Amsterdamse Poort is 20 minutes walk from the hotel.

If you make a reservation, we will ask for an immediate payment by credit card, Paypal or bank card.
For your and our safety we do not accept cash payments.

It is not possible to book on account with us. All payments need to be made prior to check in.

You pay in advance by payment link with a credit card, debit card, Sofort Überweisung, or Paypal.
We do not work with credit card authorization forms.

If you have made a direct booking or a booking through Booking.com it is possible to receive an invoice of your stay after check out. In case you have booked through an online agent/booking website, you will have to ask them for an invoice.
If the invoice must be on a company name, we would like to receive the name and address details well in advance of your check out.

The room has a sitting area, desk, telephone, flat screen television, coffee and tea facilities, a small fridge, air conditioning and private bathroom with walk in shower, toilet, sink, hair dryer, floor heating, towels and guest supplies like shampoo.

There is a safe, which is big enough to hold a laptop. We advise you to keep your valuables in the safe during your stay.

In the bathroom of your room you will find a hair dryer.

There is no iron or ironing board in the room. It can be requested for a small deposit at the reception.

In all rooms there is a small fridge.
If you need to store your medications in a cool place, you can also hand these to the reception who can keep it for you in a fridge.

You can buy an adapter from the vending machine in the lobby.

Your room can be cleaned every day. If you do not want to be disturbed during your stay, you can use the Do not disturb panel.
In case of a large number of check-outs, the rooms of departing guests will be cleaned first. As a result, your room may not be cleaned until later in the day.
If housekeeping is no longer available, you can obtain clean towels and guest supplies from reception.

There is an elevator in the hotel. All rooms are accessible by elevator.

We do not have special disabled rooms.

The hotel is 100% NON-smoking. Smoking (including electronic cigarettes) is strictly prohibited in the entire building. In case of violation, we will impose a fine of €200 upon you and you are requested to leave the hotel immediately, without restitution of already paid room costs.

The windows in all rooms can open ajar.

We offer free Wi-Fi in the entire hotel. For the Wifi you need a login code which you can obtain at the reception.

On the ground floor you can find one internet computer connected to a printer which you can use free of charge.

The hotel does not have its own laundry service.

The hotel is around the corner of an Ikea. The shopping square Amsterdamse Poort is 20 minutes walk from the hotel.

You can rent a bicycle for €18 per day.

We work with the tour company Tours&Tickets and can book all excursions offered by them. On our Tours&Excursions-page you can find more information about the excursions.

That is possible, if there are no costs to be paid upon receipt and it does not need to be signed for. Please let us know in advance if you are sending us a package. Please mention clearly on the envelope/package for whom it is intended and what the arrival date of the guest is. Our address is: Hullenbergweg 353, 1101 CP, Amsterdam.

You can always enter the hotel, so you do not have to return at a certain time. You can ring the door bell to let the reception open the door for you.

The hotel has its own parking. Costs for the parking are €5 per hour, with a maximum of €25 per 24 hours.
The entrance of the parking is located on the right side of the hotel.
The park house also has four charging stations for electric vehicles.
It is not possible to reserve parking in advance, but there are enough spaces available.

We do not have bus parking available. For information regarding parking for busses you can have a look at the tourbuzz website.

Of course! The reception is happy to call a taxi for you.

For current information, please check the Facilities section at the hotel information.

Please check the list of available items here.

Our restaurant is not open for lunch.

Our restaurant is not open for dinner.

The hotel does not have a bar.

We are completely non-alcoholic. It is allowed to bring your own alcoholic drinks and drink these in your hotel room.

Our check out time is 11 AM. It is always possible to leave your luggage in our luggage room free of charge.
If you would like to stay longer in the room, it is possible upon request for €10 per hour, maximum until 15.00 o’clock.

That is possible. However, there may be costs involved. Please ask the reception for more information.

That is possible if there is availability. Please contact the reception for the possibilities and the best price.

It is always possible to leave your luggage with us in the luggage room on your arrival and departure day. It is not possible to keep your luggage whilst you are not staying with us in the hotel.

Of course! The reception is happy to call a taxi for you.

If you have made a direct booking or a booking through Booking.com it is possible to receive an invoice of your stay after check out. In case you have booked through an online agent/booking website, you will have to ask them for an invoice.
If the invoice must be on a company name, we would like to receive the name and address details well in advance of your check out.

Please contact us by email or by phone. We will check if we have found your item and can send it to you. There will be costs for the shipment.

We are sorry to hear you have a complaint. If you are still staying in the hotel, please contact the reception so we can solve this immediately.
If you are not in the hotel anymore, please contact us by email.