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Frequently Asked Questions
Here you can find most frequent asked questions for XO Hotels City Centre and their respective answer.
Can’t find your question in the following list? Contact us by email, phone or Facebook.
You can reserve through our website, by email, or by phone .
Of course! You can call us 24 hours a day at: +31 20 6220535.
You can cancel your reservation made for maximum five rooms until 14.00 o’clock the day prior to arrival. Payment will be made upon arrival. These conditions are only valid for a booking made with us directly through our website, by email or by phone .
If you book more than five rooms, there will be other cancellation and payment policies. We will inform you about these conditions after we have received your booking. We maintain the right to reject your group booking in the event we already have multiple groups staying in our hotel.
If you would like to stay with us with a group (reservation for six rooms or more), please contact us by email for a suiting offer.
That is possible. If you send us an email with the details of your booking (names of the guests, reservation number, arrival and departure date, name of the website where you booked), then we can check if we have received the reservation in good order.
If you make a reservation with us directly, we ask a credit card as guarantee for the booking. A few days prior to arrival we check if the credit card is valid by making an authorisation of €1 on the card (only an authorisation, not a payment). The payment of the reservation can be made upon arrival by credit card (Visacard or Mastercard), by debit card or in cash.
It is also possible to pay prior to arrival. Contact us and we can send you a payment link.
It is not possible to pay after departure of the guest. Payment always has to be done in advance or upon arrival.
You can in advance pay by with a credit card. Please contact us so we can send you a payment link.
Minimum one person per room needs to be 18 years or older on the day of arrival.
It is not possible to place an extra bed in the room. If you are staying with three or four persons, then it is necessary to book a triple or quadruple room. If you are staying with us with five persons or more, it is necessary to book multiple rooms.
Contact us by email or by phone to check the best options for your party and your stay.
Maximum one child until 2 years old can stay in the room free of charge. Upon request we can place a baby bed for free in the room. For children 3 years and older it is necessary to book and pay a private bed.
The room has a sitting area, desk, telephone, flat screen television, kettle, air conditioning and private bathroom with shower, toilet, sink, hair dryer, towels and guest supplies like shampoo.
We do not have special disabled rooms.
We can email you a confirmation with signature and stamp when you pay an administration fee of €25. This is a non-refundable fee, in case of cancellation of your reservation we will not refund this fee. Contact by us email for more information.
Our normal check in time is 14.00 o’clock.
If you arrive before 14.00 o’clock, you can leave your luggage free of charge in our luggage room so you can start exploring Amsterdam. An early check in to your room is upon request, we can not guarantee this.
Our reception is open 24 hours a day. If you arrive late, you can ring the door bell so the reception can open the door for you and can help you with the check in. Please contact us in case you will arrive later than 23.00 o’clock.
The payment of the room can be done upon arrival by credit card (Visa or Mastercard), by debit card or cash. It is also possible to pay in advance by credit card. Please contact us so we can send you a payment link.
We can make a note of your request for a certain room. The reception will do her utmost to arrange this for you, but can not guarantee this until the moment of arrival.
For more information about how to reach the hotel by car, please check the directions on our Location-page.
The hotel does not have its own parking. There is a parking next to the hotel called Q-Park Parking de Bijenkorf. This parking is open 24 hours a day and has a height clearance of 1.95 m. For more information, please check the Q-Park website (only in Dutch).
That is possible, if there are no costs to be paid upon receipt and it does not need to be signed for. Please contact us in advance if you are sending us a package. Please mention clearly on the envelope/package for whom it is intended and what the arrival date of the guest is. Our address is: Beursstraat 11-19, 1012JT Amsterdam.
You can reach the hotel from Schiphol airport by different means of transport.
Please check the directions on our Location-page.
We do not have our own shuttle service.
You can reach the hotel from Eindhoven airport by different means of transport.
The fastest between Eindhoven Airport and Amsterdam Centraal Station, and then 8 minutes walk or you can take tram 4, 9 or 16 for 1 stop.
For more information please check AirExpress Bus and 9292ov.
With the bus to Eindhoven Station, from there train to Amsterdam Central Station and then 8 minutes walk or you can take tram 4, 9 or 16 for 1 stop. For more information please check 9292ov.
The hotel is located in the centre, around the corner of the Dam Square.
The closest tram stop is Damrak, at 250m, 2 minutes walking distance.
The reception of the hotels sells tickets for the tram, bus and metro in Amsterdam. You can buy a ticket for 24, 48 and 72 hours. For current prices please check GVB.
You can always enter the hotel, so you do not have to return at a certain time. You can ring the door bell to let the reception open the door for you.
In most of our rooms the windows can open ajar. We have a few rooms in which the windows can not be opened
We serve breakfast on Monday-Friday from 7.00-10.00 o’clock and on Saturday-Sunday from 7.30-10.30 o’clock. The breakfast is a buffet and consists of several types of bread, different savoury and sweet fillings, multiple hot items (among other sausages, eggs), several salads, juices, coffee and tea.
Please contact us if you have an allergy, so we can take this into account.
If you contact us before your arrival, we can provide gluten free options during your breakfast.
Our restaurant is not open for lunch.
Our restaurant is not open for dinner. Our reception can advise you with good restaurants in the neighbourhood.
In our restaurant and bar we are completely non-alcoholic. It is allowed to bring your own alcoholic drinks and drink these in your hotel room.
It is not possible to rent bicycles from the hotel. in the neighbourhood there are many different rental places. Our reception will be happy to help you with information and a discount coupon.
We work with the tour company Tours&Tickets and can book all excursions offered by them. Contact us by email for a full excursion overview.
There is no iron and ironing board. It is possible to borrow one for free from reception. A small deposit is required.
There is a safe, which is big enough to hold a laptop. We advise you to keep your valuables in the safe during your stay.
At the reception you can rent an adapter for free. A small deposit is required.
In the bathroom of your room you will find a hairdryer.
There is no minibar in the room. If you need to store your medications in a cool place, you can hand these to the reception who can keep it for you in a fridge.
Our hotel is a 100% non-smoking hotel. Smoking in the room or other areas in the hotel will be punished with a fine and you will have to leave the hotel, without restitution of already paid room costs.
We are sorry to hear you have a complaint. If you are still staying in the hotel, please contact the reception, so we can solve this immediately.
If you are not in the hotel anymore, please contact us by email or by phone .
We do not accept pets in our hotel, also not assistance dogs.
We offer free Wi-Fi in the entire hotel. At the reception you will receive the log in details.
On the ground floor you can find two internet computers connected to a printer which you can use free of charge.
We work with an external laundry and dry cleaning service. If you hand in your laundry to the reception before 9.00 o’clock in the morning, you will receive your laundry back in the evening on the same day. If you hand in your laundry after 9.00 o’clock in the morning, you will receive your laundry back the next day. The laundry service is available from Monday-Friday.
First of all: congratulations!
You can check our Extras-page for the possibilities for the celebration of your special occasion and contact us by email to book this.
Some of the possibilities we can arrange for you are cake, flowers and many other things
That is possible. However, there can be costs involved. Please ask the reception for more information.
That is possible if there is availability. Please contact the reception for the possibilities and the best price.
Our last check out time is 11.00 o’clock. If you would like to stay longer in the room, it is possible upon request for €25 until 14.00 o’clock. You can always store your luggage with us in the luggage room free of charge.
Of course! The reception is happy to call a taxi for you.
It is always possible to leave your luggage with us in the luggage room on your arrival and departure day. It is not possible to keep your luggage whilst you are not staying with us in the hotel.
Please contact us by email or phone . We will check if we have found your item and can send it to you. There will be costs for the shipment.
Please contact us by email or phone . With your credit card details we can contact our credit card provider who can assist your bank to cancel the authorisation on your credit card.
We are sorry to hear you have a complaint. If you are still staying in the hotel, please contact the reception so we can solve this immediately.
If you are not in the hotel anymore, please contact us by email or phone .
Book now and receive 10% discount on your room rate.
Located a few steps from Dam Square, our hotel is ideal for your weekend citybreak.