You can reserve through our booking site, by email or by phone .

What is the best way to make a reservation at XO Hotels?
The best way is to book directly through the official XO Hotels website, by email, or by phone. This is recommended because it offers the following advantages:
• Minimum 10% discount on the daily rate.
• The most flexible cancellation terms.
• A free late check-out until 12:00 PM.
• Free cot for your baby up to 2 years old.
• Guaranteed lowest rate (it is always lower than through an online travel agent).
• Direct contact with the hotel team in case of questions.
• No booking fees.

What are the payment options and what is the cancellation policy?
• Payment: Payment for your room is requested when making the reservation. You can pay with a credit card, PayPal, or bank card. Cash payments or payments at the front desk are not accepted.
• Cancellation: The policy depends on the rate chosen:
o Standard Rate (with prepayment): Offers the possibility to modify or cancel the reservation up to 14:00 the day before arrival.
o Non-Refundable Rate: Offers the sharpest price, but the payment is final and no refund is possible. Changes or cancellations are not permitted.

Can I book breakfast as well?
Yes, you can certainly book breakfast! There is a Standard and a Non-Refundable rate with breakfast included. It is also possible to add breakfast at the hotel upon arrival or during your stay.

Can I reserve early check-in or late check-out in advance?
Early check-in is based on availability when you arrive at the hotel and costs 10 Euros extra per hour. Late check-out can be reserved in advance via our booking site.

Of course! You can call us 24 hours a day at: +31 20 5800365

There is a 10% discount on the daily price for all direct bookings made via our own booking site, via email and via phone. The discount is already calculated in our offer.
The price is always lower when you book directly with the hotel, than when you book through an online agent/booking website.

The ability to change or cancel a hotel reservation, and the associated fees, depends entirely on two critical factors: How you made the booking and which rate you selected.
You can always find the definitive rules applicable to your stay on the booking website (before you confirm) or on your official booking confirmation.
1. Direct Booking, Standard Rate
• Method: Booked directly with XO Hotels via our official website, e-mail, or telephone.
• Flexibility: This method typically offers the best and most flexible cancellation policy.
• Why? XO Hotels encourages direct bookings and reward guests with superior terms.
• Policy: Free cancellation deadline of 2:00 PM the day before arrival
2. Online Agent Booking (Standard Rate)
• Method: Booked via a third-party Online Travel Agent (OTA) or booking website (e.g., Booking.com, Expedia).
• Flexibility: The cancellation policy for a standard rate booked through an OTA is usually less flexible than a direct booking.
• Why? While a third party may offer competitive prices, their cancellation terms are stricter, sometimes requiring 48 or 72 hours notice, or involving a different process for changes. You must adhere to the OTA's specific terms, an hotel has no influence.
3. Non-Refundable Reservations
• Method: Booked either directly or via an online agent, specifically choosing a rate labeled as "Non-Refundable," "Advance Purchase," or similar.
• Flexibility: These reservations cannot be changed or cancelled.
• Why? These rates are offered at a discounted price in exchange for the guarantee that the hotel receives the revenue regardless of whether the guest arrives. By accepting the lower price, the guest agrees to waive all flexibility.

Minimum Age Requirement Policy

At least one guest per room must be 18 years or older on the day of arrival.

This policy is not intended to be strict, but rather to ensure safety and responsibility during your stay. Are you under 18 and traveling without an adult? Unfortunately, we will not be able to check you in — and of course, we prefer to prevent this situation rather than resolving it at the front desk.

Does this mean that as a 17-year-old, I cannot stay at all, even if I am responsible? And how strictly is this checked? That is correct. We will not be able to accommodate you.

Are you traveling with a minor? No worries: As long as there is one adult supervisor per room, everything is perfectly fine, and you can check in without any problems.

Are you traveling as a family with children? This is also allowed, it's wonderful! Tip: We have rooms available for 4 people.

Group Bookings Policy (6 Rooms or More)

For groups of six rooms or more, we always create a custom quote.

No standard prices, but a proposal tailored to your travel dates, group size, and wishes. This often means a sharper price and more flexibility than groups booked through third parties.

In addition, we assist with practical matters such as:

rooms close together

suitability for families or teams

planning of arrival and departure

any special requests

All you need to do is send an email to email with your travel dates and number of rooms.

Our specialized team will then create a clear, customized proposal — so you know exactly what to expect and the entire group can book without stress.

Our hotels do not accept student or youth groups.

Policy for Traveling with Young Children

We want to make traveling with young children as simple as possible:

Infants up to 2 years old stay free of charge in the parents' room.

We can provide a baby cot upon request.

The cot is provided free of charge when you book directly with XO Hotels and costs €10 per stay when you book through an OTA (such as Booking.com).

From the age of 3, every child requires their own bed, simply because we want to ensure everyone sleeps comfortably and safely. The standard room rate applies for this.

We implement this policy not to be strict, but to prevent children from having to sleep uncomfortably or families facing unexpected costs. This way, you know exactly what to expect and can start your stay relaxed.

We do not place extra beds in our rooms — not because we don't want to, but because we do not have extra beds and the rooms are designed in a way that extra beds simply do not guarantee safety, comfort, and space.

Do you want to stay with three, four, or more people?

It is important to book the correct rooms directly, such as a triple or quadruple room. These rooms have sufficient space, permanent sleeping arrangements, and are set up for multiple guests — ensuring no one has to improvise or sleep cramped.

Are you unsure which room is the best fit? Please contact us by email; we will gladly assist you in finding the best options for your stay.

Did you book directly with XO Hotels?

If so, we can confirm your reservation for you via email.

Please send us an email via email with the name of the hotel you booked and your reservation number. We will immediately check whether everything has been received and is in our system. This way, you can be sure that everything is correct before you arrive.

Did you book through another website, such as Booking.com, Expedia, or a travel agency?

Then the confirmation lies with that provider — they send and manage the reservation confirmation. As soon as they transmit the booking to us, it automatically appears in our system as well.

In short:
Booked directly with XO = we confirm.
Booked through another website = confirmation via that website.

This way, we keep it as transparent as possible for you, ensuring you don't fall through the cracks.

We can sent you you a e-mail confirmation with signature and stamp when you pay the first night of your reservation. This is a non-refundable fee, in case of cancellation of your reservation we will not refund this fee. Contact by us email for more information.

No, pets are not allowed in our hotels. This policy helps us ensure the comfort and safety of all our guests, especially those with allergies.
The restriction applies to all types of pets, regardless of their size.
Do you have an assistance or service dog? Of course, your dog is welcome, as long as you inform us in advance. Please email us before your arrival with the details so we can prepare everything properly.

Feel free to let us know any preference you may have — twin beds, a quiet location, a high or low floor, a specific view, and so on.

We will immediately note it down with your reservation, and the reception team will do everything possible to assign you that room. What we do want to be honest about is this:

We can only confirm it definitively upon arrival. This is because the availability of specific room types varies daily and per hotel. But here is the good news:

The sooner you communicate your preference, the greater the chance we can arrange it perfectly for you.

Send us your request via email, and we will make sure it is neatly added to your reservation.

We do not treat these preferences as “paid extras,” but as ways to make your stay just right — and we do our utmost to make them happen.

Our check-in time is from 2 PM or 3 PM, depending on the hotel.

An early check-in is possible with a supplement of €5 per hour (e.g. if you want to check in at 11 AM, the supplement is €15/€20). If you want to check in before 10 AM, you pay the daily rate of the day prior to your arrival.
The early check-in is subject to availability. The reception can check at the time of your arrival whether a room is already available and add the supplement for you.

It is always possible to keep your luggage in our luggage room free of charge, so you can go into town and start enjoying your stay in Amsterdam immediately.

24/7 Reception and Late Arrival Policy

Don't worry: our reception is open 24 hours a day.

Even if you arrive late — even in the middle of the night — someone will be ready to let you in and check you in.

If the hotel door is closed in the evening, you can simply ring the bell and the receptionist will open it.

Are you arriving after 11:00 PM?

Please let us know. Not because it is mandatory, but because it allows us to actively take your arrival time into account, hold your room, and ensure everything is ready when you step inside.

Are you only arriving the next day? Please definitely let us know, so we know we can still expect you and do not cancel your reservation after 11 AM the following morning.

This way, you can start your stay without rush, stress, or uncertainty — exactly as it should be.

No Curfew Policy

There is no curfew at XO Hotels — you can enter at any time, day or night.

When the door is closed in the evening, you can simply ring the bell; our reception is staffed 24/7 and will open the door for you immediately. Whether you dine late, have an evening flight, or return deep in the night: you never have to watch the clock and you will never find a closed hotel. You can always enter when it suits you.

You can reach the hotels from Schiphol airport by different means of transport. Please check the hotel pages or the Location-page for the specific directions.

Our hotels do not have their own shuttle service, but there are several simple options to reach us comfortably:

Taxi or ride-share: available directly upon arrival at Schiphol Airport or the train station.

Public transport: our hotels are easily accessible by bus, tram, or train, and you can find more information on our Location Page.

We are happy to help you plan the most comfortable and stress-free route, ensuring your arrival goes smoothly, regardless of your arrival time or amount of luggage.

Travelling to Amsterdam by car?
XO Hotels is an excellent choice for guests coming to Amsterdam by car. All our hotels are easily accessible, although the route may differ depending on the location. Due to environmental zones, one‑way streets and temporary road closures, we recommend planning your route carefully in advance.

Up‑to‑date directions and navigation
Use Google Maps or another updated navigation system to avoid unexpected detours or closed roads. Visit our Location page for more information.

Driving in Amsterdam
Amsterdam operates environmental zones that restrict older diesel vehicles.
Our hotels located near the A10 ring road — XO Hotels Park West, XO Hotels Blue Square, XO Hotels Blue Tower, XO Hotels Infinity, XO Hotels Couture and Hotel Artemis — are easy to reach without driving through the busy city centre. This makes them particularly convenient for guests arriving by car.

Do you have an electric car?
You can charge it at most of our hotels. Please check your hotel’s page for specific options.

Parking upon arrival
At hotels with their own car park or parking garage, you can drive straight to the entrance upon arrival. From the parking area, there is direct access to the hotel reception.

If you’re staying at a centrally located hotel such as XO Hotels City Centre, please note that many streets are only accessible to destination traffic. We recommend checking nearby parking options in advance on our website.

Our tips for a smooth arrival
Always enter the exact address of your specific hotel into your navigation system. If you’re unsure about street access during the final stretch, don’t hesitate to call the reception. Our team is familiar with local traffic conditions and will be happy to assist you in reaching the hotel without detours.
Book directly on our website and add a parking space to your reservation (not applicable for XO Hotels Park West).

In short
XO Hotels is one of the best choices in Amsterdam for guests travelling by car: easily accessible locations, clear route information, several hotels near the A10 ring road, and friendly 24/7 reception teams ready to help you on arrival.

Looking for a good hotel in Amsterdam with parking?
Parking in Amsterdam can be challenging, but at XO Hotels, most of our properties offer safe, affordable, and convenient on‑site parking. This way, you don’t need to search for a public parking space, and you can start your stay feeling relaxed.

Which XO Hotels have their own car park or garage?
If you’ve booked at Hotel Artemis, Hotel Levell, XO Hotels Blue Square, XO Hotels Couture or XO Hotels Park West, you’ll be staying at a hotel in Amsterdam with parking facilities. Guests can use our parking spaces for a fixed and competitive daily rate — so you always know what to expect without extra surprises.

Why parking at XO Hotels is a smart choice:
- Convenience: We offer ample parking capacity, and reservations are not required. In practice, guests almost always find a space right away.
- Safety: Your car is securely parked in a closed garage or on private hotel grounds, out of sight from passers‑by.
- Affordability: Our parking rates are significantly lower than central city parking and often lower than official Park & Ride (P+R) locations. Current 24‑hour rates are listed on each hotel’s webpage.

Booked a XO Hotel without its own parking?
If you’re staying at one of our centrally located hotels — XO Hotels City Centre, XO Hotels Infinity, Hotel van Gogh, XO Hotel Inner or XO Hotels Blue Tower — these properties do not have their own parking due to their central locations.

Our advice:
We’ll gladly advise you on nearby public car parks or official municipal Park & Ride (P+R) facilities. Upon arrival, our reception team can inform you about the safest and most affordable options available at that moment.

Our tip for a hassle‑free stay
Amsterdam has excellent public transport links. Many guests choose to park their car at our hotel and travel to the city centre within 15–20 minutes by tram or metro. This way, you avoid busy city traffic and high parking fees in the centre.

In short:
XO Hotels is an excellent choice for guests seeking a good hotel in Amsterdam with secure parking, affordable rates, and quick access to the city centre.

Tip: Book directly via our official website to add parking to your reservation right away (not available at XO Hotels Park West).

We do not have bus parking available. For information regarding parking for busses you can have a look at the tourbuzz website.

Yes — all our hotels are located in areas where you can find shops within a few minutes' walk. These include supermarkets, drugstores, and small neighborhood stores where you can get everything you need during your stay.

So, you don't have to plan, don't have to search, and certainly don't have to make detours:

everything practical is located right near the hotel. This allows you to travel relaxed and always have a shop within walking distance if you've forgotten something.

When you make a reservation with us, we ask you to pay immediately using one of the following payment methods:

Credit Card (Visa or Mastercard)

PayPal

Debit Card (Vpay, Maestro, etc.)

For everyone’s safety – yours and ours – we do not accept cash at the hotel.

With us, local taxes such as tourist or city tax are always included in the price.

This means you never have to worry about carrying cash and your payment is fully settled before you arrive.

You do not need to show a credit card upon arrival, as your stay has already been fully paid for.

All payments must be settled in full before check-in.

It is not possible to book on account (to be paid after departure upon receipt of an invoice) at our hotels.

Did you book directly with us? Then we can always provide you with an invoice — including company details. We kindly request these details before check-out so we can issue the invoice correctly.

Did you book through an online travel agency (such as Expedia)? In that case, you can only request the invoice from them, as the payment was processed through their system.

You can pay in advance via an online payment link. If you contact us, we can send you an online payment link.

If you have made a direct booking or a booking through Booking.com it is possible to receive an invoice of your stay after check out. In case you have booked through an online agent/booking website, you will have to ask them for an invoice.
If the invoice must be on a company name, we would like to receive the name and address details well in advance of your check out.

Every room features, at minimum, a comfortable desk, a modern flat-screen television, a practical free safe, complimentary coffee and tea making facilities, and a private, hygienic bathroom with a shower, toilet, washbasin, soft towels, and caring guest supplies such as shampoo and shower gel. Other extras – such as air conditioning, minibar, underfloor heating, or rain shower – differ per hotel and room type, and are always clearly stated with the chosen room.

Does the room truly feel complete, or will I miss a key convenience?
The room is designed as a quiet, functional cocoon: sufficient power outlets, well-functioning lighting, a sturdy desk, and a clear TV screen so you can work or watch TV comfortably without having to improvise on the bed. What is not standard is not hidden in the fine print; if a certain facility is crucial to you (e.g., bathtub, underfloor heating, air conditioning), you can check this beforehand with the room type or inquire directly.

I am traveling for work / with children / with a lot of luggage – are the room facilities suitable?
For business guests, the quiet, practical workspace with good lighting, reliable Wi-Fi, and ample power outlets is particularly important, allowing you to catch up on work or take a call after a long day without hassle. Travelers with children or a lot of luggage benefit from the smart, well-organized layout: sturdy beds, sufficient storage space, and an easy-to-clean bathroom, so the room doesn't immediately feel 'full' or cluttered as soon as you unzip your suitcase.

Yes, every room has its own safe that is free to use, large enough for items including a laptop. We recommend always keeping passports, cash, and other valuables in the safe when you leave the room.

How secure is the safe in my room, actually? The safe can only be opened with your personal code, ensuring that hotel staff cannot access it during your stay.

What if I forget the safe code? The hotel reception follows standard security procedures if a code reset is needed.

I am traveling alone and sleeping in a single room; will I also have a safe? All single rooms have a safe, except for one. Due to space constraints, the single room at XO Hotels Infinity does not have a safe in the room. If it is important to you to have a private safe in the room, you should choose a different room type (e.g., a Double or Triple Room) or a different XO location.

In all hotels you will find a hairdryer in the bathroom of your room.

Of course, you want to look your best — whether you have an important business presentation ahead or an evening out in Amsterdam. We understand that clothing packed in a suitcase for hours rarely comes out wrinkle-free.

At XO Hotels, you won’t find an iron and ironing board in every room. We made this choice deliberately to keep the rooms spacious and uncluttered, so you won’t trip over an ironing board you don’t need.

How do we make sure you still look sharp?
Each of our hotels has irons and sturdy ironing boards available. You can collect them 24/7 at the reception.

Our tip for stress-free travel: do you have an early appointment tomorrow morning? Simply pick up the iron and ironing board the evening before from our reception team. That way, you can prepare your outfit in your own time and privacy.

This is a complimentary service for our guests. We do ask for a small deposit, which will be refunded once you return the ironing set.

No need to worry about your appearance — we provide the tools, you create the impression.

At XO Hotels, we make a conscious choice: instead of offering a standard minibar filled with overpriced items, we prefer to provide in-room comfort and a fair room rate.

Which XO Hotels have a fridge in the room?
XO Hotels Park West, XO Hotels Couture, XO Hotels Blue Tower, XO Hotels Blue Square, Hotel Artemis, Hotel Levell and XO Hotels Rivium Rotterdam.
The fridge is small and compact, but large enough to keep your drinks cool.

Do you need refrigeration for medication? Please let us know when booking or at the reception. We will personally ensure that your medication is safely stored at the right temperature.

Would you like a cold drink? All our hotels feature modern vending machines, available 24/7, offering snacks and drinks at normal prices – not “minibar prices”.

The use of the in-room fridge is a complimentary service for our guests.

We do not promise a filled fridge, but we do promise to do everything we can to meet your specific needs, such as medical requirements.

Tip: Planning to store bottles of water in the fridge? The tap water in Amsterdam is of excellent drinking quality. You can refill your bottles – a sustainable choice!

In most hotels you can buy an adapter from the vending machine in the lobby.

Your room can be cleaned every day. If you do not want to be disturbed during your stay, you can use the Do not disturb card/panel.
In case of a large number of check-outs, the rooms of departing guests will be cleaned first. As a result, your room may not be cleaned until later in the day.
If housekeeping is no longer available, you can obtain clean towels and guest supplies from reception.

You’d like to start your holiday without a physical challenge — and we completely understand. Amsterdam is famous for its historic narrow houses with steep staircases, but at XO Hotels, we focus on providing modern comfort.

Here’s the honest situation:
Yes, every XO Hotel has one or more elevators. You’ll never have to carry your luggage up to the fourth floor — the lift does the heavy work for you.

A note about historical buildings:
Since some of our hotels are housed in beautiful, characteristic buildings, the layouts can be unique. In a few cases, the elevator will take you to the correct floor, but you may have to climb a few small steps to reach your specific room door.

Do you have mobility issues? This is very important to us. If you use a wheelchair, have limited mobility, are traveling with a stroller, or carry a lot of luggage, please let us know when booking. We will personally make sure that you are assigned a room that is completely step-free and fully accessible by lift.

No need to worry about “Amsterdam stair adventures” — we’ll make sure you reach your room comfortably.
Would you like to know the exact route to your room type in a specific hotel? Get in touch with us; we’re happy to help.
You can reach us by email or phone.

Tip: If you need an accessible room, you can book the so-called MIVA room at Hotel Artemis Amsterdam.

In none of our hotels we have special disabled rooms.

At XO Hotels, your comfort, safety, and a healthy night’s sleep are just as important to us as they are to you. That’s why all our hotels are 100% smoke‑free. This is more than just a rule – it’s our promise to you that your room will smell fresh and that the air quality and textiles meet the highest standards.

What does this mean for you?
Perfect freshness: Whether you have a sensitive nose or are traveling with children, you can trust that no one has smoked in your room – not cigarettes, e‑cigarettes, or vapes. Our smoke detectors are highly sensitive, and we strictly enforce our no‑smoking policy to guarantee this fresh environment.

Where can smokers go?
We understand that smokers need a place, too. While smoking is strictly forbidden indoors, you are welcome to smoke outside on the public street. Please note that smoking directly at the entrance is not allowed, so that non‑smokers can enter the hotel without smoke exposure. Our reception staff will be happy to show you the nearest outdoor smoking area.

Why the €200 fine and immediate eviction without refund?
This measure is not meant to scare you but to protect our standards for the next guest. Deep cleaning a room after smoke damage is a costly process, and we want to prevent the next guest from having to experience residual odors.

In short: we keep the air inside clean and fresh for everyone.
Are you a smoker? We simply ask you to step outside – the Amsterdam air is fresh enough for that!

Tip: Our hotels aim to offer a comfortable, peaceful, and pleasant stay for all guests. Therefore, it is not allowed to possess, smoke, or use drugs in our hotels. The same rules apply as for smoking cigarettes, cigars, vapes, or e‑cigarettes.
We understand Amsterdam’s international reputation for openness, but our hotels are deliberately not places where drug use is part of the experience.

This way, we can continue to provide a fresh, safe, and welcoming environment for everyone who stays with us.

Can the windows be opened at XO Hotels in Amsterdam?
We understand that being able to open a window is important for many guests to enjoy a comfortable stay and a good night’s rest. As XO Hotels operates in various types of buildings — from modern properties to historic premises — this may differ per hotel and per room.

Windows and ventilation at XO Hotels – how does it work?
Room ventilation
In most of our hotel rooms, windows can be safely opened slightly for fresh air. In rooms where windows cannot be opened due to safety regulations, noise protection, or building design, a modern ventilation system is installed. This system provides a continuous supply of filtered, fresh outdoor air 24 hours a day.

Climate control
Every room in every XO Hotel features its own climate control unit, allowing you to set the temperature between 19 °C and 24 °C for both heating and cooling. This ensures a pleasant room environment, even when windows cannot be opened.

Sharing your preference
Is having a window that can be opened important to you? Please let us know after making your reservation. Send us an email at info@xohotels.com with your booking number and hotel name. We will register your request as a priority preference in our system.

Our promise
Room allocation is always subject to availability and therefore cannot be fully guaranteed. However, we will do our utmost to assign you a room that matches your preference for fresh air and comfort.

In short
XO Hotels offers comfortable rooms at various locations in Amsterdam with excellent ventilation, climate control, and – in many cases – windows that can be opened. This makes XO Hotels a great choice for guests who value safety, fresh air, and a restful night’s sleep.

Hier zijn verzorgde vertalingen van je tekst in Engels, Duits, Frans, Italiaans en Spaans, in een professionele, gastgerichte toon die past bij XO Hotels.

English
text
Looking for a good hotel in Amsterdam with reliable Wi‑Fi?
At XO Hotels, we consider a stable internet connection a basic essential. That’s why all our hotels offer free Wi‑Fi with full coverage – in public areas such as the lobby and reception, as well as in every guest room. This makes XO Hotels the ideal choice for both business and leisure travellers who want to stay connected at all times.

What can you expect from the Wi‑Fi at XO Hotels?
Speed and stability
Our network is designed to support the simultaneous needs of all guests. Whether you’re working, planning your trip, video‑calling, or streaming your favourite series, the available bandwidth is optimized for it.

Simple and quick access
No forms or registrations are required. Upon arrival, you’ll receive the current Wi‑Fi login details at the reception, allowing you to connect immediately.

Unlimited use
There is no data limit or hidden fees. You can connect multiple devices at once without any additional steps.

Network security
To ensure the safety, speed, and reliability of the network for all guests, certain types of VPN connections are restricted. This helps us maintain a secure and stable connection for everyone.

Our tip for business travellers
If you need an extra‑stable connection for your work, we recommend using the lounge area, which is located closer to the access points. Our reception team will be happy to assist you with any Wi‑Fi questions related to your specific room.

In short
XO Hotels is one of the best hotel choices in Amsterdam for guests who value free, fast, and reliable Wi‑Fi – whether you’re working or simply relaxing.

All hotels (except XO Hotels Infinity) have public computers that can be used free of charge.

None of our hotels offer laundry service.

First of all: congratulations!
You can check our Extras-page for info on the extras and packages we offer.

The hotels are all located near various shops, including supermarkets.

You can rent a bicycle for €18 per day. At XO Hotels City Centre it is not possible to rent a bicycle.

We work with the tour company Tours&Tickets and can book all excursions offered by them. On our Tours&Excursions-page you can find more information about the excursions.

This is possible if payment or signature is not required upon receipt. Please let us know in advance that you will send this to us. Please state clearly on the envelope/package for whom it is intended and the date of arrival of the guest.

You can always enter the hotel, so you do not have to return at a certain time. You can ring the door bell to let the reception open the door for you.

Hotel Artemis, Hotel Levell, XO Hotels Blue Square, Couture and Park West have their own underground parking (paid service).

We do not have bus parking available. For information regarding parking for busses you can have a look at the tourbuzz website.

Of course! The reception will be happy to call a taxi for you.

Yes, all our hotels serve breakfast in the form of a breakfast buffet with both hot and cold options. For current details per location (times, price, offering), it is best to check the page of the specific hotel.

Is the breakfast worth the money, or would I be better off getting something outside? That is, of course, a personal question, although we believe our breakfast is worth the money. The breakfast buffet is designed so that you are all set in one go: wide choice, no searching for a café, and you don't lose time in the morning rush hour. Especially if you have an early tour, flight, or meeting, it provides peace of mind to be able to have breakfast right in the hotel instead of having to search for something "reasonable" nearby.

I have dietary requirements (gluten-free, vegetarian, halal, lactose-free). Can I still have breakfast with you? We take different dietary preferences and restrictions into account in the buffet, but some products must be requested in advance. If you have specific requirements, please check our Breakfast Page and let us know your wishes by email before arrival, so the team can prepare specifically and you don't encounter any surprises.

We take different dietary preferences and restrictions into account in the buffet, but some products must be requested in advance. If you have specific requirements, please check our Breakfast Page and let us know your wishes by email before arrival, so the team can prepare specifically and you don't encounter any surprises.

Our hotels do not serve lunch.

Our hotels do not serve dinner.

Our hotels do not have a bar.

Our hotels are completely non-alcoholic. It is allowed to bring your own alcoholic drinks and drink these in your hotel room.

The standard check‑out time for our rooms is 11:00 a.m. We kindly ask you to respect this time so our housekeeping teams can prepare the rooms in time for the next guests arriving from 3:00 p.m. onward.
If you are unable to check out before 11:00 a.m. for any reason, an additional fee will apply.

Late check‑out
Would you like to use your room for a bit longer? Our hotels offer the option of a late check‑out, subject to the following terms:

Availability: A late check‑out is always subject to availability and can be requested either the night before or on the morning of your departure. Simply ask reception to extend your key. Booking a late check‑out in advance offers extra peace of mind.

Rate: For this added comfort, we charge €10 per hour, and the stay can be extended until a maximum of 3:00 p.m.
After 3:00 p.m.: If you wish to stay in your room beyond 3:00 p.m., one additional night will be charged at the current rate.

Luggage after 11:00 a.m.:
If a late check‑out is not possible or you prefer to explore the city, you can store your luggage free of charge in our secure luggage room. This allows you to enjoy your day in Amsterdam while we prepare your room for the next guest.

Tip: When booking online on our website or during check‑in, you can already add a late check‑out to your reservation. This ensures you can stay longer, and your room key will already be valid until the new check‑out time.

Are you enjoying your stay with us or not quite finished exploring Amsterdam?

You can extend your stay based on current availability. To make the process as smooth as possible and to avoid unnecessary room changes, please follow these steps:

Step 1: Check room availability at reception
Before making a new booking, please visit the reception. Our team can instantly check if your current room is available for the following night(s). This way, you won’t need to pack or move.

Step 2: Make your booking online
Once reception has confirmed that your room is available, please complete your reservation through our official website. This ensures you receive the best and most up‑to‑date rate, the correct booking conditions, and a properly processed extension.

Step 3: Mention your current room number
When finalizing your online booking, please include your current room number in the “Comments” field. This allows our system to link your new reservation directly to your ongoing stay, and your room key can be updated at reception.

Tip: By following these steps, you keep full control over your booking, and we make sure your key is correctly updated for your extended stay.

You may decide to check out earlier than planned at any time. However, according to our general terms and conditions, early departure does not entitle you to a refund for the remaining nights. You can refer to the booking conditions you accepted at the time of your reservation for full details.

How does this work in practice?
Check your booking conditions: Did you book a “Non‑Refundable” rate? In that case, the full stay amount remains due in the event of an early departure. For flexible rates, specific cancellation terms apply (for example, 24 or 48 hours before the arrival date).

Where did you make your booking? This is crucial for how it’s handled.
Directly with XO Hotels: We can immediately check your reservation in our system and process the cancellation according to the applicable terms.
Through an (online) booking platform or travel agency (such as Booking.com or Expedia): We cannot modify your booking or access the terms of your reservation; please contact them directly.

Always visit the reception: Whatever the reason for your early departure, please inform our team at the reception personally. They can officially release your room in the system and, if necessary, store your luggage until your actual departure.

We apply these terms to keep our pricing fair and transparent, and we are happy to assist you in ensuring the process is handled correctly.

Tip: Always consider purchasing travel and cancellation insurance. This allows you to claim costs in case of unforeseen circumstances beyond your or the hotel’s control.

You can safely store your luggage free of charge at your booked XO Hotel on both your arrival and departure day. This allows you to enjoy Amsterdam without having to carry your suitcases or leave them in your car.

How we ensure safety and efficiency:
Secure storage: Your luggage is not kept in the lobby but in a separate, locked storage room accessible only to our staff. Although leaving personal belongings is at your own risk, access for unauthorized persons is strictly limited.

Immediate availability: Our reception is staffed 24 hours a day. You can drop off or collect your luggage at any time—there are no fixed hours.

Longer storage: If you are spending a few days outside the city and returning later for another stay at one of our hotels, you may, in consultation with the reception, leave your luggage with us. This depends on the available storage space at that time.

Our focus is on fast and efficient handling, so you can continue your travels without delay while your belongings are safely stored.

Tip: This free service is available for all our hotel guests. It’s ideal if your room isn’t ready yet upon arrival or if you aren’t leaving Amsterdam immediately after check‑out—perhaps to visit a museum or because your flight departs later in the evening.

Of course! The reception will be happy to call a taxi for you.

We understand that having a correct invoice is essential for your administration or expense claims. There’s nothing more inconvenient than having to call after departure to change details, so we aim to make the invoicing process as clear as possible for you.

How to receive the correct invoice for your stay
Did you book directly with us? Then we will gladly arrange everything for you. When making your reservation, please include your company details in the comments field so we can add them to your booking. You will receive your invoice upon check‑out or by email.

Did you book through another (online) travel agency or booking website?
In that case, your payment was made to them, not to our hotel. According to legal regulations, the company that receives the payment is responsible for issuing the invoice. Therefore, you should request your invoice from the respective website. We can, however, provide you with a proof of stay, though not an official VAT invoice.

Can an invoice be changed afterwards?
We always do our best to prepare your invoice correctly from the start. If an adjustment is still needed, our reception team will gladly help you, depending on the booking method.

Would you like full control over your invoicing and the guarantee that we can adjust everything for you directly?
Then always book through our own website. You will benefit from direct contact, personalized service for your administration, and of course the best available deal.

Tip: If you would like your company name on the invoice, please provide us with the company name and address either before or at check‑in. This way, your invoice will be ready on your departure day, and you can continue your travels without delay.

We completely understand that moment of panic when you realize you’ve left something behind after check‑out. Don’t worry — at XO Hotels, we have a clear and fair process for handling lost and found items. Our housekeeping teams carefully inspect every room after departure, and any item found is immediately logged and securely stored before being taken to reception.

What should you do now?
You can reach us by email or phone. Please include your room number, the dates of your stay, and a detailed description of the item (and, if possible, where you think you left it).

Our search process:
As soon as we receive your message, we cross‑check it with our lost‑and‑found database. We will always reply — even if we haven’t found the item yet.

Getting your item back:
If we have your item, we’ll keep it safe for you. You’re welcome to collect it in person, or we can send it to you. We use a reliable courier service with tracking, so shipping and handling costs apply. We’ll inform you in advance about the process and costs, so there are no surprises.

Your belongings are in safe hands with us. We’ll do our utmost to reunite you with your item.

Tip: Before you leave, take a last look through the cupboards and bathroom -don't forget the safe- to ensure you don’t leave anything behind.

Please contact us by email with your credit card details so we can contact our credit card provider who can assist your bank to cancel the authorization on your credit card.

At XO Hotels, we don’t see a complaint as criticism, but as an opportunity to make your stay perfect after all.
We understand that it can sometimes be difficult to speak up, but we promise: we listen and we take action.

How can we help you most efficiently?
Are you currently in the hotel? Please come to us directly. Our reception team is not only here for check‑in; they are your first point of contact for any issue. Whether it’s a technical problem in your room, a question about housekeeping, or another concern — tell us right away. We can solve 99% of problems on the spot. Your comfort and enjoyment are too valuable to wait until you’re back home.

Already checked out?
We’re sincerely sorry, as we would have loved to resolve the issue during your stay. In that case, please send us a message as soon as possible via email.
We use your feedback internally to improve our services and make sure everything goes smoothly on your next visit.

Our promise: We treat every comment with respect and professionalism. You are never a “difficult guest” — you are a guest helping us to improve.

Tip: We’re happy to assist you quickly and effectively during your stay, so we can solve any inconvenience immediately. Complaints reported after departure may affect how we are able to handle them, including possible compensation.
You can find more information in the XO Hotels Terms & Conditions under “Complaints.”