You can reserve through our booking site, by email or by phone .

What is the best way to make a reservation at XO Hotels?
The best way is to book directly through the official XO Hotels website, by email, or by phone. This is recommended because it offers the following advantages:
• Minimum 10% discount on the daily rate.
• The most flexible cancellation terms.
• A free late check-out until 12:00 PM.
• Free cot for your baby up to 2 years old.
• Guaranteed lowest rate (it is always lower than through an online travel agent).
• Direct contact with the hotel team in case of questions.
• No booking fees.

What are the payment options and what is the cancellation policy?
• Payment: Payment for your room is requested when making the reservation. You can pay with a credit card, PayPal, or bank card. Cash payments or payments at the front desk are not accepted.
• Cancellation: The policy depends on the rate chosen:
o Standard Rate (with prepayment): Offers the possibility to modify or cancel the reservation up to 14:00 the day before arrival.
o Non-Refundable Rate: Offers the sharpest price, but the payment is final and no refund is possible. Changes or cancellations are not permitted.

Can I book breakfast as well?
Yes, you can certainly book breakfast! There is a Standard and a Non-Refundable rate with breakfast included. It is also possible to add breakfast at the hotel upon arrival or during your stay.

Can I reserve early check-in or late check-out in advance?
Early check-in is based on availability when you arrive at the hotel and costs 10 Euros extra per hour. Late check-out can be reserved in advance via our booking site.

Of course! You can call us 24 hours a day at: +31 20 5800365

There is a 10% discount on the daily price for all direct bookings made via our own booking site, via email and via phone. The discount is already calculated in our offer.
The price is always lower when you book directly with the hotel, than when you book through an online agent/booking website.

The ability to change or cancel a hotel reservation, and the associated fees, depends entirely on two critical factors: How you made the booking and which rate you selected.
You can always find the definitive rules applicable to your stay on the booking website (before you confirm) or on your official booking confirmation.
1. Direct Booking, Standard Rate
• Method: Booked directly with XO Hotels via our official website, e-mail, or telephone.
• Flexibility: This method typically offers the best and most flexible cancellation policy.
• Why? XO Hotels encourages direct bookings and reward guests with superior terms.
• Policy: Free cancellation deadline of 2:00 PM the day before arrival
2. Online Agent Booking (Standard Rate)
• Method: Booked via a third-party Online Travel Agent (OTA) or booking website (e.g., Booking.com, Expedia).
• Flexibility: The cancellation policy for a standard rate booked through an OTA is usually less flexible than a direct booking.
• Why? While a third party may offer competitive prices, their cancellation terms are stricter, sometimes requiring 48 or 72 hours notice, or involving a different process for changes. You must adhere to the OTA's specific terms, an hotel has no influence.
3. Non-Refundable Reservations
• Method: Booked either directly or via an online agent, specifically choosing a rate labeled as "Non-Refundable," "Advance Purchase," or similar.
• Flexibility: These reservations cannot be changed or cancelled.
• Why? These rates are offered at a discounted price in exchange for the guarantee that the hotel receives the revenue regardless of whether the guest arrives. By accepting the lower price, the guest agrees to waive all flexibility.

Minimum Age Requirement Policy

At least one guest per room must be 18 years or older on the day of arrival.

This policy is not intended to be strict, but rather to ensure safety and responsibility during your stay. Are you under 18 and traveling without an adult? Unfortunately, we will not be able to check you in — and of course, we prefer to prevent this situation rather than resolving it at the front desk.

Does this mean that as a 17-year-old, I cannot stay at all, even if I am responsible? And how strictly is this checked? That is correct. We will not be able to accommodate you.

Are you traveling with a minor? No worries: As long as there is one adult supervisor per room, everything is perfectly fine, and you can check in without any problems.

Are you traveling as a family with children? This is also allowed, it's wonderful! Tip: We have rooms available for 4 people.

Group Bookings Policy (6 Rooms or More)

For groups of six rooms or more, we always create a custom quote.

No standard prices, but a proposal tailored to your travel dates, group size, and wishes. This often means a sharper price and more flexibility than groups booked through third parties.

In addition, we assist with practical matters such as:

rooms close together

suitability for families or teams

planning of arrival and departure

any special requests

All you need to do is send an email to email with your travel dates and number of rooms.

Our specialized team will then create a clear, customized proposal — so you know exactly what to expect and the entire group can book without stress.

Our hotels do not accept student or youth groups.

Policy for Traveling with Young Children

We want to make traveling with young children as simple as possible:

Infants up to 2 years old stay free of charge in the parents' room.

We can provide a baby cot upon request.

The cot is provided free of charge when you book directly with XO Hotels and costs €10 per stay when you book through an OTA (such as Booking.com).

From the age of 3, every child requires their own bed, simply because we want to ensure everyone sleeps comfortably and safely. The standard room rate applies for this.

We implement this policy not to be strict, but to prevent children from having to sleep uncomfortably or families facing unexpected costs. This way, you know exactly what to expect and can start your stay relaxed.

We do not place extra beds in our rooms — not because we don't want to, but because we do not have extra beds and the rooms are designed in a way that extra beds simply do not guarantee safety, comfort, and space.

Do you want to stay with three, four, or more people?

It is important to book the correct rooms directly, such as a triple or quadruple room. These rooms have sufficient space, permanent sleeping arrangements, and are set up for multiple guests — ensuring no one has to improvise or sleep cramped.

Are you unsure which room is the best fit? Please contact us by email; we will gladly assist you in finding the best options for your stay.

Did you book directly with XO Hotels?

If so, we can confirm your reservation for you via email.

Please send us an email via email with the name of the hotel you booked and your reservation number. We will immediately check whether everything has been received and is in our system. This way, you can be sure that everything is correct before you arrive.

Did you book through another website, such as Booking.com, Expedia, or a travel agency?

Then the confirmation lies with that provider — they send and manage the reservation confirmation. As soon as they transmit the booking to us, it automatically appears in our system as well.

In short:
Booked directly with XO = we confirm.
Booked through another website = confirmation via that website.

This way, we keep it as transparent as possible for you, ensuring you don't fall through the cracks.

We can sent you you a e-mail confirmation with signature and stamp when you pay the first night of your reservation. This is a non-refundable fee, in case of cancellation of your reservation we will not refund this fee. Contact by us email for more information.

No, pets are not allowed in our hotels. This policy helps us ensure the comfort and safety of all our guests, especially those with allergies.
The restriction applies to all types of pets, regardless of their size.
Do you have an assistance or service dog? Of course, your dog is welcome, as long as you inform us in advance. Please email us before your arrival with the details so we can prepare everything properly.

Feel free to let us know any preference you may have — twin beds, a quiet location, a high or low floor, a specific view, and so on.

We will immediately note it down with your reservation, and the reception team will do everything possible to assign you that room. What we do want to be honest about is this:

We can only confirm it definitively upon arrival. This is because the availability of specific room types varies daily and per hotel. But here is the good news:

The sooner you communicate your preference, the greater the chance we can arrange it perfectly for you.

Send us your request via email, and we will make sure it is neatly added to your reservation.

We do not treat these preferences as “paid extras,” but as ways to make your stay just right — and we do our utmost to make them happen.

Our check-in time is from 2 PM or 3 PM, depending on the hotel.

An early check-in is possible with a supplement of €5 per hour (e.g. if you want to check in at 11 AM, the supplement is €15/€20). If you want to check in before 10 AM, you pay the daily rate of the day prior to your arrival.
The early check-in is subject to availability. The reception can check at the time of your arrival whether a room is already available and add the supplement for you.

It is always possible to keep your luggage in our luggage room free of charge, so you can go into town and start enjoying your stay in Amsterdam immediately.

24/7 Reception and Late Arrival Policy

Don't worry: our reception is open 24 hours a day.

Even if you arrive late — even in the middle of the night — someone will be ready to let you in and check you in.

If the hotel door is closed in the evening, you can simply ring the bell and the receptionist will open it.

Are you arriving after 11:00 PM?

Please let us know. Not because it is mandatory, but because it allows us to actively take your arrival time into account, hold your room, and ensure everything is ready when you step inside.

Are you only arriving the next day? Please definitely let us know, so we know we can still expect you and do not cancel your reservation after 11 AM the following morning.

This way, you can start your stay without rush, stress, or uncertainty — exactly as it should be.

No Curfew Policy

There is no curfew at XO Hotels — you can enter at any time, day or night.

When the door is closed in the evening, you can simply ring the bell; our reception is staffed 24/7 and will open the door for you immediately. Whether you dine late, have an evening flight, or return deep in the night: you never have to watch the clock and you will never find a closed hotel. You can always enter when it suits you.

You can reach the hotels from Schiphol airport by different means of transport. Please check the hotel pages or the Location-page for the specific directions.

Our hotels do not have their own shuttle service, but there are several simple options to reach us comfortably:

Taxi or ride-share: available directly upon arrival at Schiphol Airport or the train station.

Public transport: our hotels are easily accessible by bus, tram, or train, and you can find more information on our Location Page.

We are happy to help you plan the most comfortable and stress-free route, ensuring your arrival goes smoothly, regardless of your arrival time or amount of luggage.

For more information about how to reach the hotel by car, please check the hotel pages or the Location-page for the specific directions.

Most of our hotels offer parking facilities:

Private Underground Parking Garage: Hotel Artemis, XO Hotels Blue Square, XO Hotels Couture, and XO Hotels Park West have an underground parking garage (for a fee: €20 per 24 hours).

Private Parking Lot: Hotel Levell (for a fee: €20 per 24 hours).

The entrance to the parking is always next to the hotel, except at XO Hotels Blue Square, where it is located at the back, on the Krijn Breursstraat.

Do all XO Hotels have private parking?
No, unfortunately not. For hotels without private parking, there are parking options nearby, but please be aware of city rates — in Amsterdam, this can be up to €60 per 24 hours.

Important to know:
* Parking is at your own risk.
* A Low Emission Zone applies in the center of Amsterdam. Check beforehand if your car is welcome here.

Can I charge my electric car during my stay?
Yes, at Hotel Artemis, XO Hotels Couture, and XO Hotels Park West, you can charge your electric car for a fee.

Can I park my bicycle in the hotel garage?
Yes, you can park your bicycle here at your own risk. There are no costs associated with this.

In short: we ensure that parking is safe, close by, and as straightforward as possible, so you can arrive and start your stay relaxed.

We do not have bus parking available. For information regarding parking for busses you can have a look at the tourbuzz website.

Yes — all our hotels are located in areas where you can find shops within a few minutes' walk. These include supermarkets, drugstores, and small neighborhood stores where you can get everything you need during your stay.

So, you don't have to plan, don't have to search, and certainly don't have to make detours:

everything practical is located right near the hotel. This allows you to travel relaxed and always have a shop within walking distance if you've forgotten something.

When you make a reservation with us, we ask you to pay immediately using one of the following payment methods:

Credit Card (Visa or Mastercard)

PayPal

Debit Card (Vpay, Maestro, etc.)

For everyone’s safety – yours and ours – we do not accept cash at the hotel.

With us, local taxes such as tourist or city tax are always included in the price.

This means you never have to worry about carrying cash and your payment is fully settled before you arrive.

You do not need to show a credit card upon arrival, as your stay has already been fully paid for.

All payments must be settled in full before check-in.

It is not possible to book on account (to be paid after departure upon receipt of an invoice) at our hotels.

Did you book directly with us? Then we can always provide you with an invoice — including company details. We kindly request these details before check-out so we can issue the invoice correctly.

Did you book through an online travel agency (such as Expedia)? In that case, you can only request the invoice from them, as the payment was processed through their system.

You can pay in advance via an online payment link. If you contact us, we can send you an online payment link.

If you have made a direct booking or a booking through Booking.com it is possible to receive an invoice of your stay after check out. In case you have booked through an online agent/booking website, you will have to ask them for an invoice.
If the invoice must be on a company name, we would like to receive the name and address details well in advance of your check out.

Every room features, at minimum, a comfortable desk, a modern flat-screen television, a practical free safe, complimentary coffee and tea making facilities, and a private, hygienic bathroom with a shower, toilet, washbasin, soft towels, and caring guest supplies such as shampoo and shower gel. Other extras – such as air conditioning, minibar, underfloor heating, or rain shower – differ per hotel and room type, and are always clearly stated with the chosen room.

Does the room truly feel complete, or will I miss a key convenience?
The room is designed as a quiet, functional cocoon: sufficient power outlets, well-functioning lighting, a sturdy desk, and a clear TV screen so you can work or watch TV comfortably without having to improvise on the bed. What is not standard is not hidden in the fine print; if a certain facility is crucial to you (e.g., bathtub, underfloor heating, air conditioning), you can check this beforehand with the room type or inquire directly.

I am traveling for work / with children / with a lot of luggage – are the room facilities suitable?
For business guests, the quiet, practical workspace with good lighting, reliable Wi-Fi, and ample power outlets is particularly important, allowing you to catch up on work or take a call after a long day without hassle. Travelers with children or a lot of luggage benefit from the smart, well-organized layout: sturdy beds, sufficient storage space, and an easy-to-clean bathroom, so the room doesn't immediately feel 'full' or cluttered as soon as you unzip your suitcase.

Yes, every room has its own safe that is free to use, large enough for items including a laptop. We recommend always keeping passports, cash, and other valuables in the safe when you leave the room.

How secure is the safe in my room, actually? The safe can only be opened with your personal code, ensuring that hotel staff cannot access it during your stay.

What if I forget the safe code? The hotel reception follows standard security procedures if a code reset is needed.

I am traveling alone and sleeping in a single room; will I also have a safe? All single rooms have a safe, except for one. Due to space constraints, the single room at XO Hotels Infinity does not have a safe in the room. If it is important to you to have a private safe in the room, you should choose a different room type (e.g., a Double or Triple Room) or a different XO location.

In all hotels you will find a hairdryer in the bathroom of your room.

In some of our hotels the rooms have an iron and ironing board.

In some of our hotels the rooms have a small fridge.

In most hotels you can buy an adapter from the vending machine in the lobby.

Your room can be cleaned every day. If you do not want to be disturbed during your stay, you can use the Do not disturb card/panel.
In case of a large number of check-outs, the rooms of departing guests will be cleaned first. As a result, your room may not be cleaned until later in the day.
If housekeeping is no longer available, you can obtain clean towels and guest supplies from reception.

All hotels have an elevator. In some hotels some rooms can not be reached by elevator, but can only be reached (partially) by stairs.

In none of our hotels we have special disabled rooms.

Our hotels are 100% non-smoking. Smoking (including electronic cigarettes) is strictly prohibited in all the buildings. In case of violation, we will impose a fine of €200 upon you and you are requested to leave the hotel immediately, without restitution of already paid room costs.

In most rooms the windows can open ajar. In some rooms windows can not open.

We offer free Wifi in all hotels. You can request the login code at the reception.

All hotels (except XO Hotels Infinity) have public computers that can be used free of charge.

None of our hotels offer laundry service.

First of all: congratulations!
You can check our Extras-page for info on the extras and packages we offer.

The hotels are all located near various shops, including supermarkets.

You can rent a bicycle for €18 per day. At XO Hotels City Centre it is not possible to rent a bicycle.

We work with the tour company Tours&Tickets and can book all excursions offered by them. On our Tours&Excursions-page you can find more information about the excursions.

This is possible if payment or signature is not required upon receipt. Please let us know in advance that you will send this to us. Please state clearly on the envelope/package for whom it is intended and the date of arrival of the guest.

You can always enter the hotel, so you do not have to return at a certain time. You can ring the door bell to let the reception open the door for you.

Hotel Artemis, Hotel Levell, XO Hotels Blue Square, Couture and Park West have their own underground parking (paid service).

We do not have bus parking available. For information regarding parking for busses you can have a look at the tourbuzz website.

Of course! The reception will be happy to call a taxi for you.

Yes, all our hotels serve breakfast in the form of a breakfast buffet with both hot and cold options. For current details per location (times, price, offering), it is best to check the page of the specific hotel.

Is the breakfast worth the money, or would I be better off getting something outside? That is, of course, a personal question, although we believe our breakfast is worth the money. The breakfast buffet is designed so that you are all set in one go: wide choice, no searching for a café, and you don't lose time in the morning rush hour. Especially if you have an early tour, flight, or meeting, it provides peace of mind to be able to have breakfast right in the hotel instead of having to search for something "reasonable" nearby.

I have dietary requirements (gluten-free, vegetarian, halal, lactose-free). Can I still have breakfast with you? We take different dietary preferences and restrictions into account in the buffet, but some products must be requested in advance. If you have specific requirements, please check our Breakfast Page and let us know your wishes by email before arrival, so the team can prepare specifically and you don't encounter any surprises.

We take different dietary preferences and restrictions into account in the buffet, but some products must be requested in advance. If you have specific requirements, please check our Breakfast Page and let us know your wishes by email before arrival, so the team can prepare specifically and you don't encounter any surprises.

Our hotels do not serve lunch.

Our hotels do not serve dinner.

Our hotels do not have a bar.

Our hotels are completely non-alcoholic. It is allowed to bring your own alcoholic drinks and drink these in your hotel room.

Our check out time is 11 AM. It is always possible to leave your luggage in our luggage room free of charge.

That is possible if there is availability. Please contact the reception for the possibilities and the best price.

That is possible. However, there may be costs involved. Ask the reception for more information.

It is always possible to leave your luggage with us in the luggage room on your arrival and departure day. It is not possible to keep your luggage whilst you are not staying with us in the hotel.

Of course! The reception will be happy to call a taxi for you.

If you have made a direct booking or a booking through Booking.com it is possible to receive an invoice of your stay after check out. In case you have booked through an online agent/booking website, you will have to ask them for an invoice.
If the invoice must be on a company name, we would like to receive the name and address details well in advance of your check out.

Please contact us by email or by phone. We will check if we have found your item and can send it to you. There will be costs for the shipment.

Please contact us by email with your credit card details so we can contact our credit card provider who can assist your bank to cancel the authorization on your credit card.

We are sorry to hear you have a complaint. If you are still staying in the hotel, please contact the reception so we can solve this immediately.
If you are not in the hotel anymore, please contact us by email.