XO Hotels Infinity online guest directory

Thank you for your stay with us. We are excited to have you as our guest and we will make it our mission to make your stay unforgettable.
XO Hotels Infinity offers high quality accommodation, modern facilities and the best service.

This guest directory is designed to give you all essential information about our hotel and its facilities.
Please familiarize yourself with this directory as it will help you to make the most of your stay.

If you have any comments or concerns regarding the contents of this directory, please do not hesitate to contact us.

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We wish you a great stay!

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100% NO SMOKING
- XO Hotels Infinity is 100% NON-smoking. Smoking (including electronic cigarettes) is strictly prohibited in the entire building. In case of violation, we will impose a fine of €200 upon you and you are requested to leave the hotel immediately, without restitution of already paid room costs.
100% NON ALCOHOL
- The hotel has a 100% NON ALCOHOL policy. We do not sell alcohol, and it is also not allowed to drink any alcoholic drink in public area in the hotel (lobby, reception) and restaurant which is purchased outside.
  It is allowed to drink alcohol in your room.
ADAPTER
- You can buy international adapters from the vending machine at the reception.
AIRCONDITIONING / HEATING
- By turning the knob of the radiator clockwise you can activate the system.
ATM
- There is an ATM located at Plein ’40-’45, across the street from the hotel.
BABY COT
- A baby cot is free of charge and needs to be booked prior to arrival. Please ask the reception if you did not pre-book.
BAR
- We do not have a bar.
BED LINEN
- We change your bed linen every third night. If you care about the environment, and want this less often, please let us know.
BICYCLES
- It is possible to rent bicycles at the reception. Costs are €15 for the 1st day, €13 for executive days (price per day).
  Bicycles are subject to available.
BREAKFAST
- Until further notice the breakfast restaurant is closed. It is possible to have a take away breakfast during this time which can be picked up from our sister hotel; XO Hotels Blue Square, at 5 minutes walking distance.
  The take away breakfast contains; a croissant and 2 small baguettes, jam, butter, chocolate spread, cheese/ham/chicken fillet, apple/banana, and of course, coffee/tea and juice.
  
  The breakfast can be picked up from the reception of XO Hotels Blue Square daily from 7.00-10.30 o'clock. A specific time needs to be reserved at the reception at least 1 day prior.
  You can book breakfast for only €7,50 per person per day.
CANCELLATION POLICY
- If you need to change or cancel your stay, please inform reception as soon as possible.
  Costs may be applicable.
CHECK IN TIME
- Rooms are available from 3 PM.
  An early check-in is possible with a supplement of €5 per hour (e.g. if you want to check in at 11 AM, the supplement is €20). If you want to check in before 10 AM, you pay the daily rate of the day prior to your arrival.
  The early check-in is subject to availability. The reception can check at the time of your arrival whether a room is already available and add the supplement for you.
  
  It is always possible to keep your luggage in our luggage room free of charge, so you can go into town and start enjoying your stay in Amsterdam immediately.
CHECK-OUT TIME
- The check out time is 11.00 o'clock.
  If you wish to stay longer, than this is possible upon request until maximum 15.00 o'clock for €10 extra per hour.
  Please contact reception if you would like to extend your stay with a few hours.
CITY MAP
- We made a special city map for you, with points of interest and tram lines. The map is available at the reception.
COFFEE AND TEA FACILITIES
- Every room is equipped with a Nespresso machine which will make you high quality coffee and tea.
  Coffee and tea facilities will be re-stocked every day. Would you like to have additional coffee, tea, sugar or creamer? Please ask our reception for a free refill.
COMPLAINT
- If you have a complaint, please go to, or call, reception immediately, so we can help you.
DOCTOR
- If you need a doctor or pharmacy please contact the reception. We are glad to be of service and provide you with information and assistance.
EMERGENCY / EVACUATION PLAN
- In all cases of emergencies, you should immediately call the reception desk. Press the 'icon of person behind desk' on your telephone in your room.
  In case of fire, you will find instructions on the inside of your room door.
  
  Your safety is our priority. Your room contains a floor plan on the inside of your entrance door indicating the room location for safe evacuation in the event of an emergency. Please take a moment to review the safety tips and emergency procedures.
  Our hotel staff has been trained to assist guests in emergency procedures.
EXCURSIONS / TICKETS
- At the reception desk you can reserve various tours, excursions, public transportation tickets and theatre tickets. In the lobby you will also find all kinds of discount tickets and brochures for tourist attractions.
  If you need any other information, do not hesitate to ask us.
FIRE
- You will find a floor plan showing the closest fire exit pegged on the inside of your room door. These exits are clearly marked.
  The hotel is equipped with a modern smoke detector and an alarm connected directly to the city fire brigade.
  
  When you discover fire, please act as follows;
  - Remain calm
  - Warn the reception as soon as possible (if by phone, dial the 'icon of person behind desk')
  - Never use the elevator
  - Follow instructions of staff, police and the fire department.
FRIDGE
- There is no fridge or minibar available in your room.
  If you need to store medicines, you can hand them in at the reception and they can store them for you.
GUEST REVIEWS
- We highly appreciate your opinion. Please leave your comments on Trustpilot, Facebook or on Tripadvisor.
  Do you have a problem, observation or a compliment? Please let us know during your stay, to make sure we can help you immediately and solve any possible problems directly.
GUEST SUPPLIES / ADDITIONAL SERVICES
- We can provide you with the guest supplies you forgot to take with you. We have several items such as shampoo, hair conditioner, soap, a toothbrush, a shaving kit, earplugs, a wash cloth, a sewing kit, body lotion, etc. All free of charge.
  Would you like to have extra pillows, towels or sheets? Please ask our reception desk, we are more than happy to help you.
HAIR DRYER
- A hair dryer is available in your bathroom.
HOUSEKEEPING SERVICE
- You can press “Do not Disturb” on your control panel if you do not want to be disturbed during your stay. At that moment it is also not possible to use the doorbell.
  If you wish the housekeeping to clean your room, please select the “Clean Up”-button.
  Our housekeeping is available until 15.00 o’clock.
  
  Would you like to have an extra pillow, extra towels/sheets or guest amenities? Please ask our reception desk, they are happy to help you.
INTERNET
- We offer free wireless internet in the entire hotel. Please contact the reception for the password.
IRON
- An iron and ironing board are available at the reception for a deposit.
LOST AND FOUND
- Have you found or lost an object? Please contact the reception desk for assistance.
  Lost objects will be returned to you upon request for a surcharge. We keep your lost objects no longer than 3 weeks.
LUGGAGE ROOM
- It is possible to temporarily store your luggage, both on arrival and after check out. This is free of charge and possible any hour of the day.
LUNCH
- We do not serve lunch in the hotel.
MAIL
- If we receive mail or a package for you, we will make sure it is brought to your room as soon as possible. If you need to post something, you can hand it in at the reception, and we will mail it for you.
  For any questions regarding receiving or sending mail or packages, please contact the reception.
MAINTENANCE
- We try to prevent maintenance problems by checking the rooms daily. If you do have some technical problems, please let us know and we will send a staff member to fix it.
PARKING
- When you arrive by car, you can park on the public parking located behind the hotel. Costs are approx. €18 per day. Parking is at your own risk.
PAYMENT
- XO Hotels Infinity accepts the following payment methods:
  * Visa
  * Master card/Euro card
  * Maestro – Bankcard
  We do not accept cash payments at check in or check out.
PET POLICY
- Pets are not allowed in the hotel.
PUBLIC TRANSPORT
- We are approximately 20 minutes away from the city center by public transport. Across the street from the hotel, you will find the Bus & Tram stop called Plein ‘40-‘45
  
  Tram 7: Leidseplein, Van Gogh & Rijksmuseum, Heineken Brewery
  Bus 21: Central train station
  Bus 69: Train station Sloterdijk
  Bus 69: Schiphol airport
  Night bus 752: Central station
  
  Please note that day tickets for Tram/Bus/Metro are available at the machine in the lobby.
  We sell 24, 48, 72, 96 hours tickets and 24 hours tickets for children.
  Ask the reception for more information.
RECEPTION
- The reception desk is on the ground floor and is open 24 hours a day. Our staff speaks several languages and is available for all your questions and queries, just dial the 'icon of person behind desk' on your telephone.
RESTAURANT
- We do not offer dinner in the hotel.
ROOM SERVICE
- We do not offer room service.
SAFE
- There is a safe in your room that you can lock with a personal code. We advise you to use this for your personal and valuable items. You can find the instructions on the safe.
  The hotel is not responsible for any items left in your room.
TAXI
- To the City Centre: approximately € 25
  To the Airport: up to 4 persons € 39 and for 5-7 persons € 50.
  Only when you order a taxi at the reception, we can offer you these special hotel rates.
TELEPHONE
- Reception: dial the 'icon of person behind desk' – ALSO IN CASE OF EMERGENCY!
  Outside line: dial 2, then 00 followed by your country code, followed by the telephone number leaving the 0 out of the prefix.
  Room to room: dial 2 and then the room number
TELEVISION/RADIO
- You can watch all movies and sports programs that are being aired free of charge. You can watch over 100 TV channels. All radio programs can be found on the television
TOURISTIC INFORMATION
- Our reception is available 24 hours We are happy to provide you with any touristic information. Many brochures with touristic information and discounts can be found at the reception.
VENDING MACHINE
- In our lobby there is a vending machine where you can buy water, juice and soft drinks 24 hours a day. The machine accepts only coins.
  Craving for a snack? There is also a vending machine in the lobby where you can buy chocolate, candy and chips. In the same vending machine you will find the public transportation tickets for 1 hour, multiple days and even children’s day cards. This machine accepts paper money and coins.
WAKE UP CALL
- Did you forget to bring your alarm or want to make sure you wake up on time? Please ask the reception for a wake up call.
WATER
- The tap water in your room is perfectly suitable to drink.
  It is also possible to purchase mineral water from the vending machine in the reception area.
WEBSITE
- For more information about the surroundings and sights of Amsterdam to make a reservation, you can visit our website; www.xohotelsinfinity.com.

XO Hotels Infinity online guest directory

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