FAQ XO Hotels Infinity

XO Hotels Infinity is a comfortable and convenient base for discovering Amsterdam, whether you're visiting for a city break, a family holiday, a trip with friends, or a business stay.
Located in Amsterdam Nieuw-West, the hotel combines comfortable rooms, practical amenities, and easy access to public transport, helping you enjoy the city without necessarily paying for a hotel in the busy city centre.
The tram stop is right outside the hotel, allowing you to reach the heart of Amsterdam in approximately 25 minutes. Across the street, you'll find shopping centre Plein ’40-’45, with shops and a market on selected days, giving you convenient access to everyday essentials, shopping, and local food options.
Your room is designed to help you relax after a day out, with a comfortable bed, a private bathroom featuring a rain shower, free high-speed Wi-Fi, a flat-screen TV, a desk, and coffee and tea-making facilities. You can also start your day with the hotel's breakfast buffet, offering a selection of hot and cold items.

When you book directly through the official XO Hotels website, you can also benefit from direct-booking advantages, including a 10% discount and free late check-out until 12:00 noon.

If you're looking for a comfortable place to sleep, convenient transport connections, and practical facilities for exploring Amsterdam, XO Hotels Infinity offers a straightforward alternative to staying in the city centre itself.

"XO Hotels Infinity isn't in Amsterdam's city centre. Am I sacrificing convenience, comfort, or valuable holiday time by staying here?"

That's a fair question. If you want to step straight out of your hotel into Amsterdam's busiest shopping streets, canals, and nightlife, a hotel in the city centre may be more suitable. XO Hotels Infinity is located in Amsterdam Nieuw-West, approximately 4 km from the city centre, so you'll need to factor public transport into your plans.
The advantage is that getting around is straightforward. Tram 7 stops at Plein '40-'45, directly outside the hotel, and takes approximately 25 minutes to reach the city centre. The tram generally runs every 10–15 minutes until around midnight. Schiphol Airport is also accessible by direct GVB bus 369, with a journey of approximately 40 minutes.
You can also enjoy practical conveniences close to the hotel, including the Plein '40-'45 shopping centre and its market, rather than having to travel into the centre for every everyday need.
Inside the hotel, you'll find comfortable beds, private bathrooms with showers, free high-speed Wi-Fi, air conditioning and heating, and coffee and tea-making facilities. The reception is open 24 hours a day, and staff are available to welcome you and provide assistance.
In other words, the choice comes down to your priorities: if you value convenient transport, practical amenities, and a comfortable place to return to after exploring Amsterdam, XO Hotels Infinity is worth considering. If being within walking distance of the main attractions is essential to you, compare the location carefully before booking.

"Will staying outside the city centre make our Amsterdam trip less enjoyable?"

Not necessarily. You can spend your days exploring Amsterdam's canals, museums, restaurants, and attractions, then return to a comfortable room away from the busiest central streets. With a tram stop directly outside the hotel and an approximately 25-minute journey to the centre, you can plan your sightseeing without needing to stay in the middle of the tourist crowds. Just remember to account for travel time when planning evenings out.

"Can we stay together comfortably without booking several separate rooms?"

XO Hotels Infinity offers several room types for different group sizes. You can choose an Economy Double Room for two people, a Twin or Double Room for two, a Triple Room for three, or a Quadruple Room for four. The Quadruple Room measures 28 m², while the Triple Room measures 18 m². This gives you options for travelling together, although the best choice depends on how much space you need and your preferred bed arrangement.

"Is XO Hotels Infinity practical if I need reliable Wi-Fi and somewhere to work?"

Yes. The rooms include free high-speed Wi-Fi, a desk, a flat-screen TV, and coffee and tea-making facilities. These features make it practical to check emails, prepare for meetings, or work on a laptop from your room. The hotel is also accessible by public transport. If you need a dedicated meeting room or specific business facilities, confirm their availability before booking.

"Will I really save money by staying here, or will transport and other extras cancel out the savings?"

XO Hotels Infinity gives you an alternative to staying directly in the city centre, while keeping Amsterdam's attractions accessible by tram. When comparing hotels, consider the total cost of your stay, including the room rate, transport, breakfast if required, and parking if you're travelling by car. Direct bookings through the official XO Hotels website offer a 10% discount and free late check-out until 12:00 noon. The hotel does not have private parking, and street parking nearby is paid.

"Will I be able to check in if I arrive late at night, and is someone available if I need help?"

Yes. The reception at XO Hotels Infinity is open 24 hours a day, so late arrivals are possible. If the entrance door is closed when you arrive, ring the bell and the staff will let you in. You can also use the self-service check-in kiosks. This gives you the flexibility to arrive outside standard daytime hours while knowing that hotel staff are available.

"Will I have to rush out of my room early on departure day?"

Standard check-out is before 11:00. If you book directly with XO Hotels, the first hour of late check-out, until 12:00 noon, is free. Additional late check-out may be available for a fee, subject to availability. You can also leave your luggage at the hotel after check-out, allowing you to enjoy more of Amsterdam before departing.

XO Hotels Infinity offers several room types designed to suit different budgets, travel companions, and space requirements. Whether you're travelling alone, visiting Amsterdam as a couple, or sharing a room with a friend, choosing the right category helps you understand how much space you'll have and which sleeping arrangement to expect.
According to the official XO Hotels Infinity room descriptions, the main differences include room size, bed configuration, and the number of guests each room accommodates.

Economy Double Room
1 or 2 guests · 12 m² · 1 queen-size bed
A compact, budget-conscious option for two people. The bed is positioned against one wall or has very limited space around it, so this room is best if you prioritise affordability and a comfortable place to sleep over extra floor space.

Twin/Double Room
1 or 2 guests · 16 m² · 2 single beds or 1 queen-size bed
A more spacious option for couples or friends. Choose the Double configuration if you want to share one bed, or the Twin configuration if you prefer separate beds. The walk-in shower has both a rain shower and a hand shower.

Triple Room
1, 2 or 3 guests · 18 m² · 3 single beds
Designed for three people travelling together, with three individual box-spring beds. This is a practical choice for friends, colleagues or a small family who want to share one room.

Quadruple Room
1, 2, 3 or 4 guests · 28 m² · 4 single beds or 1 queen-size bed and 2 single beds
The largest of these room categories, offering more space for families or groups of four. The available bed configuration allows you to choose the arrangement that best suits your travelling party.

Single Room
1 guest · 13 m² · 1 single bed
Ideal if you're travelling alone and want your own private room without paying for space intended for two or more people. The room includes a private bathroom and the same core amenities as the other categories.

Room capacities, sizes and bed configurations are based on the hotel's published room descriptions.

"What do all room types have in common?"
All five room categories include air conditioning and heating, free high-speed Wi-Fi, a flat-screen television, coffee and tea-making facilities, a hairdryer, and a private bathroom with a shower. Towels, bed linen and toiletries are included. The hotel is entirely non-smoking.

“Will I end up in a tiny room if I book the cheapest option, and is it worth paying more for a larger room?”

The main difference between the Economy Double Room and the standard Twin/Double Room is space and bed placement. The Economy Double Room measures 12 m², and its queen-size bed is positioned against a wall or has very limited space around it. If you only need somewhere comfortable to sleep after exploring Amsterdam, this may be sufficient.
The standard Twin/Double Room measures 16 m², giving you more floor space and greater flexibility in how you sleep. This can make a difference if you're travelling with a partner, have several suitcases, or prefer not to have the bed positioned against a wall.
If you're travelling with three or four people, booking the appropriate Triple or Quadruple Room is important. XO Hotels Infinity does not provide extra beds that can be added to an existing room, so you should select accommodation that matches the number of guests from the start.

Room rates depend on your dates, occupancy, availability and booking conditions. Compare the total prices for your stay rather than assuming that the cheapest room will always offer the best value.

“Which room should we choose if we want to share a bed and still have enough space?”

Choose the standard Twin/Double Room in its Double configuration if you want one queen-size bed and more room to move around. The Economy Double Room is an alternative if keeping your accommodation budget low matters more than having additional space.

“Can we have separate beds rather than share one?”

Yes. Select the Twin configuration of the standard Twin/Double Room for two separate single beds. If three people are travelling together, the Triple Room provides three single beds.

“Can four of us stay together without squeezing into a small double room?”

Yes. The Quadruple Room accommodates up to four guests and measures 28 m². Depending on the available configuration, you can choose four single beds or one queen-size bed and two single beds. Children aged three and older need their own bed. One child up to two years old can stay free in the parents' room, subject to the hotel's conditions; a cot can be requested in advance.

“Is the Single Room comfortable, and will I have my own bathroom?”

Yes. The 13 m² Single Room is designed for one guest and includes a private bathroom with a shower, as well as Wi-Fi, a television and coffee and tea facilities. Please note that the Single Rooms do not have an in-room safe, so plan accordingly if this facility is important to you.

“Should I book a larger room even if there are only two of us?”

It may be worth considering the standard Twin/Double Room instead of the Economy Double Room. Its additional 4 m² can make it easier to manage your luggage and move around. If you have specific space or accessibility requirements, contact the hotel before booking to discuss the most suitable option.

XO Hotels Infinity is a three-star hotel that welcomes different types of travellers throughout the year. You don't need to fit a particular traveller profile to feel at home here. What matters most is whether the hotel's location, room type and facilities suit your plans.
- If you're visiting Amsterdam for sightseeing, you can use the tram stop opposite the hotel to reach the city centre, while enjoying shops, restaurants and local amenities close by.
- If you're travelling as a couple, you can choose a Double Room for a shared bed or a Twin Room if you prefer separate beds.
- If you're travelling with children or friends, Triple and Quadruple Rooms allow up to three or four guests to stay together, subject to the room's occupancy limits.
- If you're travelling for work, rooms include a desk and free Wi-Fi, while the hotel's public transport connections can help you reach meetings elsewhere in Amsterdam.
- If you're visiting on a limited budget, the hotel offers a practical alternative to accommodation in the historic centre, without requiring you to give up a private room and bathroom.

It's worth knowing what the hotel is—and what it isn't. XO Hotels Infinity is a practical three-star hotel rather than a luxury resort, and its location is outside the historic city centre. There are no lunch or diner options in the hotel itself and no parking. If you want to walk straight out into Amsterdam's canal district or expect extensive leisure facilities, another hotel may be a better fit. If you value comfortable accommodation, convenient transport and everyday amenities nearby, Infinity is worth considering.

“Will my children feel welcome at XO Hotels Infinity, and can we all stay in one room?”

Yes, families are welcome at XO Hotels Infinity. Depending on your family size, you can choose a room for two, three or four guests. A child up to two years old can stay free of charge under the hotel's conditions, and a baby cot can be requested in advance. Children aged three and older need their own bed and must be included in the room occupancy.
The nearby shopping area is useful for picking up everyday essentials, while the tram stop opposite the hotel makes it easier to explore Amsterdam with children. Because extra beds cannot be added to existing rooms, make sure you select a room with sufficient capacity when booking.

“Is XO Hotels Infinity a good choice for a couple's city break, or should we stay closer to Amsterdam's nightlife?”

XO Hotels Infinity can be a good choice if you want a comfortable private room and are happy to travel by public transport to reach Amsterdam's main attractions. You can spend the day exploring museums, canals, restaurants and shops before returning to the hotel to relax.
However, if your priority is being within walking distance of late-night bars, clubs and the historic centre, consider how much travelling you're willing to do. Infinity's location is more suited to guests who don't mind using public transport in exchange for a neighbourhood setting and practical amenities nearby.

“Can I stay at XO Hotels Infinity for work, or is it primarily intended for holidaymakers?”

Business travellers are welcome at XO Hotels Infinity. Rooms include a desk, free Wi-Fi, coffee and tea facilities, and a private bathroom, providing the essentials for a practical business stay. The hotel's transport connections can also be useful if you have appointments across Amsterdam.
If your work requires meeting rooms, printing facilities or specialised business services, contact the hotel before booking to confirm whether your specific requirements can be accommodated.

“Is XO Hotels Infinity suitable if I'm travelling alone, or will I feel out of place among families and groups?”

Absolutely. You can book a Single Room for your own private space, or choose another room type if you prefer more room. The hotel welcomes individual travellers as well as couples, families, friends and colleagues.
The 24-hour reception provides assistance throughout the day and night, while the tram stop directly opposite the hotel makes it convenient to explore Amsterdam independently. Nearby shops and restaurants also give you practical options without having to travel far every time you need something.

“Does staying at XO Hotels Infinity mean sacrificing comfort just to save money?”

Not necessarily. XO Hotels Infinity offers private rooms with their own bathrooms, air conditioning, free Wi-Fi and coffee and tea facilities. You can choose a room category that matches your budget and the amount of space you need.
Its location outside the historic centre can be an advantage if you prefer to balance accommodation costs with easy access to public transport. You should, however, include transport costs and travel time in your decision, and compare room prices for your specific dates before booking.

In short: XO Hotels Infinity is suitable for a broad range of guests, from solo visitors and couples to families, groups of friends and business travellers. The best fit depends on your reason for visiting Amsterdam, the space you need and how you prefer to get around the city.

At XO Hotels Infinity, the view depends on the individual room and its location within the building. You should not assume that every room offers a panoramic city view, overlooks a green area, or has a particular outlook.
The hotel is located on Slotermeerlaan in Amsterdam Nieuw-West, opposite the Plein ’40-’45 shopping area. Depending on your room's position, you may look out towards the surrounding neighbourhood and buildings.
If having a particular view is important to you, we recommend contacting the hotel before your arrival. The reception team can note your preference and will do their best to accommodate it, although a specific view, floor or room location cannot be guaranteed before arrival.

“Can I request a room with a pleasant view for a special weekend in Amsterdam?”

Yes, you can contact XO Hotels Infinity before your arrival to request a room with a preferred view. The team will make a note of your request and do its best to accommodate you, subject to availability. Please note that requests are not guaranteed, so if the view is particularly important for your stay, we recommend discussing your preference with the hotel before booking.

“Can I request a room overlooking a quieter area rather than a busy street?”

You can request a room in a quieter location within the hotel. The team will do its best to take your preference into account, but a specific room location cannot be guaranteed. If you are a light sleeper, let the hotel know before arrival so your request can be noted.

“Will my room have a window and natural daylight?”

If natural daylight is important to you, we recommend contacting XO Hotels Infinity directly to confirm the window arrangements for your preferred room type. The hotel's published room descriptions do not guarantee a particular window orientation or amount of daylight for every room.

For any specific preference regarding your view, floor or room location, you can contact the hotel at info@xohotelsinfinity.com or call +31 20 613 4568.

Check-out at XO Hotels Infinity is before 11:00 AM on your departure day. Please make sure you leave your room by this time so our housekeeping team can prepare it for the next guest.
If you book directly through the official XO Hotels website, you can benefit from free late check-out until 12:00 noon, subject to the applicable booking conditions. If you need to stay even longer, late check-out may be available until 3:00 PM for an additional charge of €10 per hour after the standard check-out time, subject to availability.

“What if my flight leaves late and I don't want to leave my room at 11:00 AM?”

We understand that an early check-out can be inconvenient when you have a late flight or want to enjoy your last day in Amsterdam without rushing.
At XO Hotels Infinity, you have several options:
- Book directly: Enjoy free late check-out until 12:00 noon, subject to the applicable booking conditions.
- Request additional time: If you would like to stay beyond noon, you can ask reception about extending your check-out until a maximum of 3:00 PM. This costs €10 per hour after the standard 11:00 AM check-out time and depends on availability.
- Leave your luggage with us: If you need to leave your room at 11:00 AM but want to continue exploring Amsterdam, you can store your luggage in our luggage room free of charge on your departure day.
Please contact reception in advance if you would like to arrange a late check-out. Staying in your room beyond the agreed departure time without approval may result in additional charges.

“Can I leave my bags at the hotel after check-out and explore Amsterdam before going to the airport?”

Absolutely! You can leave your luggage in our luggage room free of charge on your departure day. This means you can enjoy a few more hours in Amsterdam without carrying your suitcases around before heading to the airport.

“Do I have to pay extra if I want to check out at noon and I booked direct with the hotel?”

If you book directly through the official XO Hotels website, you can benefit from free late check-out until 12:00 noon, subject to the applicable booking conditions. Check your reservation details to confirm that this benefit applies to your booking.

“Can I stay in my room until 1:00 PM or 2:00 PM?”

Yes, late check-out until a maximum of 3:00 PM may be possible, depending on availability. The charge is €10 per hour after the standard 11:00 AM check-out time. Please contact reception to confirm availability and arrange the extension before making plans.

At XO Hotels Infinity, you can start your day with a buffet breakfast featuring a selection of hot and cold dishes, bread, pastries, cereals, dairy products, savoury toppings, fruit and vegetables, and hot and cold drinks.
The breakfast buffet is served daily from 7:00 AM to 10:30 AM. Breakfast costs €15 per person per day and is not automatically included in every room rate. You can check whether breakfast is included in your reservation or add it separately during your stay.

Here's what you can expect at the buffet:
Bread and pastries
White and brown bread, white and brown bread rolls (pistolets), croissants, chocolate pastries, sesame crackers, mini coffee rolls and mini muffins.
Cereals and dairy
Muesli, cornflakes, natural yoghurt and strawberry yoghurt.
Cold cuts, cheese and spreads
Chicken breast, ham, young matured cheese, cumin cheese, spreadable cheese, butter, margarine, strawberry jam, blueberry jam, chocolate spread, honey and speculoos spread.
Hot breakfast items
Boiled eggs, scrambled eggs, bacon, white beans, rösti (potato patties), chicken sausages and small meatballs.
Fruit and vegetables
Fruit in syrup, cucumber, tomato, lettuce and potato salad. Bananas, apples and mandarins rotate daily, so the selection of fresh fruit varies.
Hot and cold drinks
Coffee, cappuccino, espresso, latte macchiato, hot chocolate, tea, orange juice, multivitamin juice, apple juice, milk, warm milk and soy milk.
Condiments and extras
Salt, pepper, mayonnaise, ketchup, plain dressing, coffee creamer, sugar and sweeteners.
The exact selection may vary depending on product availability.

“Is the breakfast at XO Hotels Infinity worth €15, or will I be left with only a basic continental breakfast?”

If you're wondering whether breakfast offers enough choice to justify the price, XO Hotels Infinity serves more than just bread and coffee. The buffet includes both hot and cold options, allowing you to put together a breakfast that suits your appetite and preferences.
You can choose a continental breakfast with bread, croissants, cheese, cold cuts, yoghurt and cereals, or opt for hot dishes such as scrambled eggs, bacon, chicken sausages, rösti and white beans. Fruit, vegetables and a range of hot and cold drinks are also available.
This variety makes the buffet suitable whether you prefer a light breakfast before sightseeing or a more substantial meal before a full day exploring Amsterdam.
Breakfast costs €15 per person per day. If your room rate does not include breakfast, you can decide whether to add it rather than assuming it is part of your accommodation price.

“Will my children find something they like at the breakfast buffet?”

The buffet offers several familiar options for children, including bread, croissants, mini muffins, cornflakes, yoghurt, scrambled eggs, fruit and hot chocolate. Milk and juice are also available.
Because tastes and dietary needs vary, we recommend checking the available products when you arrive if your child has particular preferences or food restrictions.

“Can I have a satisfying vegetarian breakfast at XO Hotels Infinity?”

Yes, you can select from a range of vegetarian items, including bread, pastries, cereals, yoghurt, cheese, eggs, fruit and vegetables. Hot options such as scrambled or boiled eggs may also suit your preferences.
Please note that the buffet includes meat products, and individual ingredients should be checked if you follow a strict vegetarian diet.

“I'm vegan. Will there be enough breakfast options for me, or should I make other arrangements?”

XO Hotels Infinity does not offer a dedicated vegan breakfast or provide additional vegan products on request. Soy milk is available as an alternative to dairy milk, but this does not mean that the other buffet products are suitable for a vegan diet.
If you follow a strict vegan diet, we recommend contacting the hotel before booking breakfast to discuss the available options and deciding whether the buffet meets your needs.

“Can I get a gluten-free breakfast if I have coeliac disease or need to avoid gluten?”

XO Hotels Infinity does not provide dedicated gluten-free breakfast options on request. Although the buffet includes a variety of products, we cannot guarantee that suitable alternatives or measures to prevent cross-contamination will be available.
If you have coeliac disease or a medically necessary gluten-free diet, please contact the hotel before your stay to discuss your requirements. You should not assume that the standard buffet is suitable for your dietary needs.

“Is there an alternative to regular cow's milk for my coffee or cereal?”

Yes, soy milk is available at breakfast as an alternative to regular milk. However, other plant-based milk alternatives are not part of the standard offering, and additional alternatives cannot be provided on request.

“Can I have a light, fresh breakfast instead of a large cooked meal?”

Absolutely. You can choose a lighter combination of muesli, yoghurt, bread, fruit, cucumber and tomato, accompanied by coffee, tea or juice. Bananas, apples and mandarins rotate daily, so the fresh fruit selection can vary.

“What time is breakfast served, and can I eat before heading out for an early flight or sightseeing trip?”

Breakfast at XO Hotels Infinity is served daily from 7:00 AM to 10:30 AM. This gives you the opportunity to eat before heading into Amsterdam for sightseeing, shopping or other activities.
If you need to leave before 7:00 AM: an early breakfast or takeaway breakfast should not be assumed to be available.

XO Hotels Infinity does not have specially adapted rooms for guests with reduced mobility or wheelchair users. However, the hotel does have an elevator, and all rooms are accessible by elevator.
If you have difficulty walking, use a wheelchair or need a step-free route to your room, we recommend contacting the hotel before booking. Our team can explain the available facilities and help you determine whether the hotel meets your individual needs.
You can contact XO Hotels Infinity at info@xohotelsinfinity.com or by telephone on +31 20 613 4568.

“If the hotel has an elevator, does that mean I can move around the hotel comfortably in a wheelchair?”

Not necessarily. Although XO Hotels Infinity has an elevator serving all rooms, this does not mean that the rooms, bathrooms and all routes throughout the hotel are fully wheelchair accessible.
The hotel does not offer specially adapted accessible rooms, so we cannot guarantee features such as wheelchair-accessible showers, grab rails, wider doorways or sufficient turning space for a wheelchair.
We understand that these details can make a significant difference to your comfort, independence and safety. If you have specific mobility requirements, please contact us before making a reservation so you can make an informed decision about whether our facilities are suitable for you.

“Can I book a wheelchair-accessible room at XO Hotels Infinity?”

Unfortunately, XO Hotels Infinity does not have specially adapted wheelchair-accessible rooms. Although all rooms can be reached by elevator, the hotel cannot guarantee that the room layout or bathroom will accommodate a wheelchair comfortably.
If you require a fully adapted room, we recommend considering Hotel Artemis Amsterdam, which offers a specially equipped MIVA room. Please confirm the specific accessibility features you require before booking.

“I can walk short distances but struggle with stairs. Is XO Hotels Infinity suitable for me?”

XO Hotels Infinity has an elevator, and almost all rooms are accessible by elevator. However, because the hotel does not have specially adapted rooms, we recommend contacting reception before booking to discuss your individual mobility needs and confirm whether the facilities are suitable for you.

“Can I stay at XO Hotels Infinity with an elderly family member who needs extra support getting around?”
That depends on your family member's specific needs. The hotel's elevator may be helpful if using stairs is difficult, but the absence of specially adapted rooms means that certain requirements, particularly regarding bathroom access and wheelchair use, may not be met.

Please contact the hotel before booking and explain the assistance your relative needs. This will help you assess whether XO Hotels Infinity is a comfortable and practical choice for your stay in Amsterdam.

You can reserve with 10% discount through our website, by email, or by phone .

Of course! You can call us 24 hours a day at: +31 20 6134568.

There is a 10% discount on the daily price for all direct bookings made via our own booking site, via email and via phone. The discount is already calculated in our offer.
The price is always lower when you book directly with the hotel, than when you book through an online agent/booking website.

The ability to change or cancel a hotel reservation, and the associated fees, depends entirely on two critical factors: How you made the booking and which rate you selected.
You can always find the definitive rules applicable to your stay on the booking website (before you confirm) or on your official booking confirmation.
1. Direct Booking, Standard Rate
• Method: Booked directly with XO Hotels via our official website, e-mail, or telephone.
• Flexibility: This method typically offers the best and most flexible cancellation policy.
• Why? XO Hotels encourages direct bookings and reward guests with superior terms.
• Policy: Free cancellation deadline of 2:00 PM the day before arrival
2. Online Agent Booking (Standard Rate)
• Method: Booked via a third-party Online Travel Agent (OTA) or booking website (e.g., Booking.com, Expedia).
• Flexibility: The cancellation policy for a standard rate booked through an OTA is usually less flexible than a direct booking.
• Why? While a third party may offer competitive prices, their cancellation terms are stricter, sometimes requiring 48 or 72 hours notice, or involving a different process for changes. You must adhere to the OTA's specific terms, an hotel has no influence.
3. Non-Refundable Reservations
• Method: Booked either directly or via an online agent, specifically choosing a rate labeled as "Non-Refundable," "Advance Purchase," or similar.
• Flexibility: These reservations cannot be changed or cancelled.
• Why? These rates are offered at a discounted price in exchange for the guarantee that the hotel receives the revenue regardless of whether the guest arrives. By accepting the lower price, the guest agrees to waive all flexibility.

Minimum one person per room needs to be 18 years or older on the day of arrival.

If you would like to stay with us with a group (six rooms or more), please contact us by email for a suiting offer

Maximum one child up to 2 years old can stay in the room free of charge. We can, on request, place a cot in the room (free if the room reservation has been made directly with the hotel, otherwise €10 per stay).
For children from 3 years old it is necessary to book and pay for their own bed.

Yes! Official assistance and service dogs are welcome at XO Hotels Infinity, including in all room types, provided the hotel's conditions are met.
Although ordinary pets are not permitted, certified service animals are exempt from this rule. To arrange your stay, you must notify the hotel in advance, provide a valid certificate, and receive the hotel's permission. Your service animal must remain with you throughout your stay.
Please contact the hotel before arrival so the team can confirm the requirements and prepare for your visit. You can reach XO Hotels Infinity at info@xohotelsinfinity.com or +31 20 613 4568.

“I rely on a service animal. Will I be refused a room because XO Hotels Infinity does not allow pets?”

No, the hotel's no-pets policy does not automatically exclude guests who rely on an official service animal. Certified service animals are permitted in all room categories at XO Hotels Infinity, subject to the hotel's conditions.
To avoid difficulties at check-in, please notify the hotel before your arrival, provide a valid certificate and obtain permission in advance. Your service animal must remain with you during your stay.
Please note that this exception applies to official service animals and does not extend to ordinary pets. If you have questions about the documentation required, contact the hotel directly before booking.

“Can I bring my assistance dog if I book a room that is not specially adapted for reduced mobility?”

Yes. Official service animals are permitted in all room types at XO Hotels Infinity, regardless of the room category, provided the hotel's conditions are met. However, the hotel does not offer specially adapted rooms for guests with reduced mobility. If you require particular accessibility features, please contact the hotel before booking to ensure the room meets your needs.

“Can my guide dog stay with me in my room throughout my visit to Amsterdam?”

Yes. Certified guide dogs and other official assistance dogs are permitted in all room types at XO Hotels Infinity. You must inform the hotel in advance, provide a valid certificate, obtain permission, and keep your guide dog with you throughout your stay.

“What do I need to arrange before arriving with my service animal?”

Please email info@xohotelsinfinity.com before your arrival. Let the hotel know that you will be travelling with an official service animal, provide the required valid certificate, and obtain permission before your stay. This allows the team to confirm the arrangements and help ensure a smooth arrival.

No, XO Hotels Infinity does not serve lunch or dinner in its restaurant. The hotel offers a daily breakfast buffet with a selection of hot and cold dishes, served from 7:00 AM to 10:30 AM. Breakfast costs €15 per person per day.
However, you won't have to travel far to find something to eat. The hotel is located opposite the Plein ’40-’45 shopping area in Amsterdam Nieuw-West, where you'll find several restaurants, shops and supermarkets. A local market also operates from Tuesday to Saturday.

“If the hotel doesn't serve lunch or dinner, will I have to travel into central Amsterdam every time I want a proper meal?”

Not at all. Although XO Hotels Infinity does not have a lunch or dinner restaurant, you have several dining options close to the hotel.
The Plein ’40-’45 shopping area is directly opposite the hotel and offers restaurants and supermarkets where you can find meals, snacks and groceries. You can also take the tram from the stop opposite the hotel to explore the wider range of restaurants in central Amsterdam.
Please note that XO Hotels Infinity does not have a hotel bar and does not serve alcohol. You're welcome to bring your own alcoholic drinks and consume them in your hotel room.

“Can I find convenient places to eat with my children near the hotel?”

Yes. The nearby shopping area has several restaurants and supermarkets, giving you options for family meals and quick snacks without having to travel into the city centre. You can also use the tram to explore other dining options across Amsterdam.

“Can I save money on meals if the hotel doesn't serve lunch or dinner?”

Yes. The supermarkets opposite the hotel make it convenient to buy drinks, snacks and groceries. You can also explore the local market, which operates from Tuesday to Saturday, or choose a nearby restaurant that suits your budget.

“What if I arrive hungry and the hotel's restaurant is closed?”

XO Hotels Infinity does not serve lunch or dinner, so we recommend checking nearby restaurants' opening hours if you're arriving late. Supermarkets and restaurants in the surrounding shopping area provide additional options, although opening times vary. The hotel's 24-hour reception can help you with general questions during your stay.

Street parking near XO Hotels Infinity costs €3.01 per hour, according to the published rates effective from 15 April 2026. The hotel is located at Slotermeerlaan 133 in Amsterdam Nieuw-West, and paid public parking is available in the surrounding streets.

Please note that XO Hotels Infinity does not have its own private car park, so street parking is subject to availability. Parking rates and paid parking hours may change, so check the signs and parking meter when you arrive.

Tip: You can park your car at our sisterhotel in the same street, ask reception for more information.

No, XO Hotels Infinity does not offer its own shuttle service to or from Schiphol Airport or the train station. However, getting to the hotel is straightforward using public transport or a taxi. One convenient option is the direct GVB bus 369 from Schiphol Airport to the Plein ’40-’45 stop, located opposite the hotel. The journey takes approximately 40 minutes and costs less then € 5 per person.

“If XO Hotels Infinity doesn’t have a shuttle service, will getting to the hotel from the airport be difficult?”
Not necessarily. You can reach the hotel directly by bus from Schiphol Airport, or choose a taxi if you prefer a more direct journey, especially when travelling with heavy luggage. The hotel’s location page provides directions, and the reception team can help you with practical travel information.

“Can I take a taxi to XO Hotels Infinity if I don’t want to use public transport?”

Yes. You can take a taxi directly to the hotel. This may be a convenient option if you are travelling with children, several suitcases or simply prefer a door-to-door journey. The hotel reception can also help arrange a taxi for your return trip.

“Can XO Hotels Infinity help me plan my journey from Schiphol Airport?”

Yes. Although the hotel does not operate its own shuttle, you can contact the hotel for directions and assistance with planning your journey. For the most convenient route, check the hotel’s official FAQ and directions before travelling.

Yes, XO Hotels Infinity has a reception that is open 24 hours a day, 7 days a week. Whether you arrive during the day, late in the evening or in the middle of the night, a member of the reception team will be available to welcome you and assist you with check-in or any questions during your stay. If the main entrance door is closed at night, simply ring the doorbell and the team will let you in.

“What if my flight is delayed and I arrive at XO Hotels Infinity after midnight? Will I still be able to check in?”

Yes. You can arrive and check in during the night because the reception is open around the clock. To help the team prepare for your arrival, please contact the hotel if you expect to arrive after 11:00 PM. This way, you can travel to the hotel with greater peace of mind, even if your journey takes longer than expected.

“Can I get help if I have a question or problem late at night?”

Absolutely. The reception team is available 24/7, so you can ask for assistance at any time, whether you need help with your room, your key card or practical information about your stay.
For guests arriving late: “Is there a curfew, or do I have to return to the hotel before a certain time?”
Answer: No, there is no curfew. You can return to XO Hotels Infinity at any time. If the entrance is locked, simply ring the doorbell to be let inside by the reception team.

Yes, XO Hotels Infinity is accessible by car and is located at Slotermeerlaan 133, 1063 JN Amsterdam, in Amsterdam Nieuw-West. However, the hotel does not have its own private car park. You can park in the public parking spaces in the streets behind and around the hotel. These spaces are paid, and availability is not guaranteed. The published street-parking rate is €3.01 per hour, based on rates effective from 15 April 2026; please check the local parking signs for the applicable rate and hours.

“Will I have trouble finding a parking space when I arrive at XO Hotels Infinity by car?”

Public parking is available in the streets around the hotel, but because these are not reserved hotel spaces, we cannot guarantee that a space will be available when you arrive. We recommend allowing some extra time to park and checking the parking signs carefully before leaving your car. If having a guaranteed parking space is essential for your trip, please contact the hotel in advance to discuss your options.

“Can I park close to the hotel so I don’t have to carry my suitcases very far?”

You can look for a public parking space in the streets around the hotel, including behind the property. The walking distance will depend on which space is available when you arrive, so it is worth allowing a little extra time if you are travelling with children or several suitcases.

“Is parking at XO Hotels Infinity free?”

No, parking in the surrounding streets is paid. The published rate is €3.01 per hour, although municipal rates and parking hours can change. If you are planning to leave your car parked for an extended period, check the applicable costs in advance so you can budget for your stay.

“Can I park a coach or bus at XO Hotels Infinity?”

XO Hotels Infinity does not offer bus parking on its premises. If you are travelling with a coach or bus, you will need to arrange suitable parking elsewhere before your arrival.

Tip: You can park your car at our sister hotels garage in the same street. Ask the reception for more information. For directions by car or further parking information, contact the hotel at +31 20 613 4568 or info@xohotelsinfinity.com.

XO Hotels Infinity is located approximately 4 km from Amsterdam city centre and around 5.5 km from Dam Square, one of the city’s best-known landmarks. You can reach the centre in approximately 25–30 minutes by public transport. The tram stop, Plein ’40-’45, is directly opposite the hotel, making it convenient to travel into the city and explore Amsterdam’s main attractions.

“Is XO Hotels Infinity too far from the centre for a city trip to Amsterdam?”

Not at all. Although XO Hotels Infinity is outside the historic city centre, it offers convenient public transport connections, allowing you to explore Amsterdam during the day and return to the hotel afterwards. The tram stop is right outside the entrance, and the surrounding area has a shopping centre, supermarkets and restaurants. This makes the hotel a practical option if you want to discover Amsterdam while staying outside the busiest tourist areas.

“Can I easily reach Amsterdam’s main attractions from XO Hotels Infinity?”

Yes. You can take public transport from the stop opposite the hotel to reach central Amsterdam and continue to the city’s museums, canals, shops and other popular attractions. Allow approximately 25–30 minutes to travel into the centre, depending on your destination and connections.

“Can I stay at XO Hotels Infinity and still enjoy Amsterdam without spending too much time travelling?”

Yes. With the tram stop directly outside the hotel, travelling into the city is straightforward. You can spend your day exploring Amsterdam and return to the hotel when you want to relax. The location also gives you access to local shops and restaurants across the street, offering convenient alternatives to eating and shopping in the busiest tourist areas.

“Is XO Hotels Infinity a good choice if I don’t want to stay in the busy city centre?”

XO Hotels Infinity can be a good choice. Located in Amsterdam Nieuw-West, it provides a base outside the historic centre while keeping the city’s attractions within easy reach by public transport. You can enjoy your sightseeing and then return to a neighbourhood with everyday amenities close by.

From XO Hotels Infinity, you can reach Amsterdam Central Station in approximately 25–30 minutes by public transport. A convenient option is bus 21, which travels directly from the Plein ’40-’45 stop, right opposite the hotel, to Amsterdam Central Station. You can also take bus 369 to Amsterdam Sloterdijk and continue by train. Travel times may vary depending on traffic, connections and waiting times.

“Is XO Hotels Infinity too far from Amsterdam Central Station if I want to explore the city?”

No. Although the hotel is outside the historic city centre, public transport makes it easy to reach Amsterdam Central Station and the surrounding attractions. With a bus stop directly opposite the hotel and a journey of roughly half an hour, you can enjoy a day exploring Amsterdam and return to the hotel without needing a car.

“Can I travel directly from Amsterdam Central Station to XO Hotels Infinity?”

Yes. Bus 21 offers a direct connection between Amsterdam Central Station and Plein ’40-’45, opposite the hotel. This is a convenient option if you arrive by train and want to avoid changing between different forms of transport.

“Is it easy to reach the hotel from Central Station with suitcases?”

Yes. You can take the direct bus to the stop opposite the hotel, avoiding the need to carry your luggage between multiple transport connections. Alternatively, a taxi offers a more direct door-to-door journey.

XO Hotels Infinity is approximately 14 km from Amsterdam Airport Schiphol. You can reach the hotel in around 30–40 minutes by public transport or approximately 20 minutes by taxi, depending on traffic.
One of the most convenient options is direct GVB bus 369 from Schiphol Airport to the Plein ’40-’45 stop, which is directly opposite the hotel. This means you can travel from the airport to the hotel without changing buses or trains.

“Is XO Hotels Infinity inconvenient if I’m flying into Schiphol Airport?”

Not at all. Despite being outside Amsterdam’s historic city centre, XO Hotels Infinity has a convenient connection to Schiphol Airport. The direct bus stops opposite the hotel, so you can avoid complicated transfers and reach the hotel with your luggage. If you prefer a door-to-door journey, you can also take a taxi.

“What is the easiest way to get from Schiphol Airport to XO Hotels Infinity?”
Take bus 369 from Schiphol Airport in the direction of Amsterdam Sloterdijk and get off at Plein ’40-’45. The hotel is directly opposite the bus stop. Check the current departure times before travelling, as journey times and services may vary.

“Would a taxi be a better option than public transport?”

A taxi can be a comfortable alternative if you are travelling with children, several suitcases or arriving after a long flight. The journey usually takes around 20 minutes, depending on traffic. Public transport is another convenient option, with bus 369 providing a direct connection to the hotel.

“Does XO Hotels Infinity provide a free airport shuttle?”

No, the hotel does not operate its own airport shuttle service. However, the direct bus connection and taxi options make it easy to reach the hotel from Schiphol Airport.

XO Hotels Infinity is located at Slotermeerlaan 133 in Amsterdam Nieuw-West, with convenient public transport connections nearby. The closest tram stop is Plein ’40-’45, directly opposite the hotel, making it easy to travel into Amsterdam city centre.

Here are the most useful nearby stops and connections:
Plein ’40-’45
Opposite the hotel
Tram and bus connections
The main nearby public transport stop. Tram 7 connects you with Amsterdam-West and the city centre. Bus services also provide connections to other parts of Amsterdam and the surrounding area.

Bus 369 – Plein ’40-’45
Direct airport connection
Bus 369 connects Schiphol Airport with the area opposite the hotel, making it a convenient option when arriving in Amsterdam by plane. It also runs towards Amsterdam Sloterdijk.

Amsterdam Sloterdijk Station
Train, metro and bus connections
Sloterdijk is a useful transport hub for reaching other parts of Amsterdam and travelling further afield. You can reach it by bus and connect to trains and metro services there.

“Is XO Hotels Infinity conveniently located if I want to use public transport to explore Amsterdam?”

Yes. The tram stop opposite the hotel makes it easy to travel into the city without needing a car. You can take tram 7 towards the centre, while bus 369 offers a direct connection to Schiphol Airport. This makes XO Hotels Infinity a practical base for sightseeing, airport transfers and exploring Amsterdam by public transport.

“Can I get to XO Hotels Infinity easily from Schiphol Airport?”
Yes. Take bus 369 from Schiphol Airport towards Amsterdam Sloterdijk and get off at Plein ’40-’45, opposite the hotel. The journey takes approximately 30–40 minutes, depending on the service and traffic.

“Can I reach Amsterdam Central Station from the hotel by public transport?”

Yes. You can travel to Amsterdam Central Station by bus 21 or use tram connections. Allow approximately 30 minutes, depending on the route and current service. Check the journey planner before departure for the best connection.

“Do I need to rent a car to get around Amsterdam when staying at XO Hotels Infinity?”

No. With tram and bus services nearby, you can explore Amsterdam using public transport. The hotel is also opposite the Plein ’40-’45 shopping area, where you will find supermarkets, shops and restaurants for everyday needs.

XO Hotels Infinity is located in Amsterdam Nieuw-West, with easy public transport connections to the historic city centre. While the most famous attractions, such as the Rijksmuseum and Anne Frank House, are further away, there are several interesting places to visit nearby, including green parks, a recreational lake and local cultural attractions. The tram stop at Plein ’40-’45 is directly opposite the hotel, and the city centre is approximately 25–30 minutes away by public transport.

Here are some attractions worth considering during your stay.

1. Sloterplas and Sloterpark
Approximately 15–20 minutes on foot
A large lake surrounded by green parkland, ideal for a relaxing walk, cycling, a picnic or enjoying the outdoors away from the busy tourist centre. It is a great option for guests who want to experience a greener, more local side of Amsterdam.

2. Plein ’40-’45
Directly opposite the hotel
The local shopping area includes shops, supermarkets, restaurants and a market that operates Tuesday to Saturday. It is convenient if you want to browse local stalls, pick up essentials or enjoy a meal without travelling into the centre.

3. Van Eesteren Museum
Approximately 1 km away
Discover the architecture and urban planning behind Amsterdam’s Western Garden Cities. This is an interesting stop for visitors curious about Dutch design, post-war architecture and the history of Nieuw-West.

4. Street Art Museum Amsterdam
In Amsterdam Nieuw-West
Explore street art and murals integrated into the neighbourhood. This community-oriented outdoor art experience offers a different perspective on Amsterdam beyond the traditional canals and museums. Check access and visit arrangements before going.

5. Rijksmuseum
Approximately 30–40 minutes by public transport
One of Amsterdam’s best-known museums, featuring Dutch art and history, including works from the Dutch Golden Age. It is a worthwhile destination for first-time visitors and culture lovers.

6. Anne Frank House
Approximately 30–40 minutes by public transport
Visit the historic house associated with Anne Frank and learn about her life during the Second World War. This is one of Amsterdam’s most significant historical attractions. Tickets should be arranged in advance through the official museum website.

“Is there anything interesting to do near XO Hotels Infinity, or do I have to travel into the city centre for everything?”

You do not have to travel into the centre for every activity. The Plein ’40-’45 shopping area is directly opposite the hotel, while Sloterplas, Sloterpark and local cultural attractions offer opportunities to explore Amsterdam Nieuw-West. For the city’s most famous museums, historic canals and landmarks, you can take public transport into central Amsterdam. This gives you the flexibility to combine sightseeing with a more local neighbourhood experience.

“Are there attractions near XO Hotels Infinity that children can enjoy?”

Yes. Sloterpark and Sloterplas offer space to walk, cycle and enjoy the outdoors, while the nearby shopping area makes it easy to find food and everyday essentials. You can also travel into central Amsterdam for family-friendly museums and other major attractions.

“Can we enjoy a relaxing day near the hotel without visiting crowded tourist attractions?”

Absolutely. A walk around Sloterplas, time in Sloterpark or a visit to the local market can make for a relaxed day away from the busiest parts of Amsterdam. You can then take the tram into the centre for dinner, canal views or an evening out.

“Can I still visit Amsterdam’s famous attractions when staying at XO Hotels Infinity?”

Yes. The hotel’s tram and bus connections make it practical to visit major sights such as the Rijksmuseum, the Anne Frank House and Amsterdam’s historic canal district. Although the hotel is outside the historic centre, you can reach the main tourist areas in roughly 25–30 minutes, depending on your destination and connection.

Yes! XO Hotels Infinity has several supermarkets directly across the street, in the Plein ’40-’45 shopping centre in Amsterdam Nieuw-West. You can easily buy groceries, drinks, snacks, breakfast items and everyday essentials without travelling into the city centre. The shopping area also has a market from Tuesday to Saturday, along with other shops and restaurants.

Some nearby options include:
Jumbo
Plein ’40-’45 12
A full-service supermarket for groceries, fresh food, drinks and everyday essentials.

Dirk Supermarkt
Joop van Weezelhof 44
A convenient option for everyday groceries and budget-conscious shopping.

Albert Heijn
Willem Kraanstraat 2
Another nearby option for groceries, drinks and ready-to-eat items.

“Will I need to travel far to buy food and drinks during my stay at XO Hotels Infinity?”

No. The shopping centre is directly opposite the hotel, so you can quickly pick up groceries, snacks or drinks whenever you need them. This is especially convenient if you arrive late, are travelling on a budget or prefer to keep some food in your room rather than eat every meal at a restaurant.

“Can I buy snacks and drinks for the children close to the hotel?”

Yes. With several supermarkets just across the street, you can easily stock up on snacks, drinks, fruit and other everyday essentials without taking the children on a long shopping trip.

“Can I save money by buying groceries instead of eating out for every meal?”

Yes. Nearby supermarkets give you the flexibility to buy affordable snacks, drinks and groceries during your stay. The local market, held Tuesday to Saturday, also offers another option for exploring local food and produce.

“Is there somewhere nearby to buy everyday necessities?”

Absolutely. The Plein ’40-’45 shopping centre has supermarkets, a pharmacy, clothing shops and restaurants, making it easy to take care of everyday needs close to your hotel.

Yes! There are several restaurants directly across the street from XO Hotels Infinity, in and around the Plein ’40-’45 shopping area in Amsterdam Nieuw-West. You can find Turkish restaurants, quick and affordable meals, cafés and other local dining options without travelling into the city centre. The hotel itself serves breakfast, but does not offer lunch or dinner, so these nearby restaurants are a convenient alternative.

Here are a few nearby options to consider:
Antep Kebap Amsterdam
Slotermeerlaan 115 · Near the hotel
A Turkish grill restaurant serving kebabs and grilled dishes. A good option if you want a substantial, casual meal close to your room.

Goreme Lunchroom
Burgemeester de Vlugtlaan 162–164
A neighbourhood Turkish lunchroom offering casual dining and takeaway options near the shopping area.

Deli Maroc
Burgemeester de Vlugtlaan 184
A Moroccan lunchroom for casual meals, takeaway and Moroccan tea.

Yaprak döner plein
Burgemeester de Vlugtlaan 159
A casual takeaway spot for döner kebab and other filling, budget-friendly meals.

“If XO Hotels Infinity does not serve lunch or dinner, will I have to travel far to find somewhere to eat?”

No. The Plein ’40-’45 shopping area is directly opposite the hotel, with restaurants and takeaway options nearby. You can enjoy a casual meal close to the hotel or take the tram from the stop outside to discover the wider range of restaurants in central Amsterdam. This gives you flexibility whether you want a quick bite, an affordable dinner or a more extensive evening out.

“Are there convenient places to eat with children near the hotel?”

Yes. The nearby shopping area has casual restaurants and takeaway options, making it easier to find a meal without a long journey. You can choose a simple meal close to the hotel or travel into central Amsterdam for more dining choices.

“Can I find affordable meals near XO Hotels Infinity?”

Yes. The neighbourhood has casual eateries and takeaway restaurants where you can choose a meal to suit your budget. Supermarkets opposite the hotel are another option if you prefer to buy drinks, snacks or groceries.

“Will I find somewhere to eat if I arrive in the evening?”

There are restaurants and takeaway options in the surrounding area, but opening hours vary. If you expect to arrive late, check a restaurant’s current opening hours before setting out. The hotel reception is open 24 hours a day and can assist with general local information.

XO Hotels Infinity welcomes guests with different needs and preferences.

Here are some practical options that may help you plan a more comfortable stay:
- Request a quieter room: You can ask for a room in a quieter location. The reception team will note your request and do its best to accommodate it, although a specific room or location cannot be guaranteed.
- Adjust your room environment: Rooms include heating and air conditioning, allowing you to adjust the temperature to your comfort.
- Ask for assistance at any time: Reception is open 24 hours a day, so you can request help during your stay.
- Plan your arrival in advance: If unfamiliar check-in procedures or busy environments are difficult for you, contact the hotel beforehand to discuss what to expect and what assistance may be possible.

“Will XO Hotels Infinity be able to accommodate me if I am sensitive to noise, bright lights or busy environments?”

The hotel can note your preferences and discuss your needs with you, but it cannot guarantee a completely sensory-friendly environment. XO Hotels Infinity does not publish specific provisions such as sensory rooms, specialist lighting, noise-cancelling equipment or an autism-specific check-in service.

If noise, lighting or unexpected changes can significantly affect your comfort, we recommend contacting the hotel before booking. Explain which adjustments are essential and ask the team to confirm what can realistically be arranged. This helps you make an informed decision before committing to your stay.

“Can I request a quiet room to help me feel more comfortable during my stay?”

Yes. You can request a quieter room when making your reservation. The team will note your preference and do its best to accommodate it, subject to availability. As this cannot be guaranteed, contact the hotel in advance if a quiet location is particularly important to you.

“Can the hotel help us prepare our child for an unfamiliar environment?”

You can contact the hotel before arrival to explain what would help your child feel more comfortable. You can ask about the check-in process, room preferences and any practical arrangements that may be possible.

“Can I rely on the hotel to provide sensory equipment or special lighting?”

Specialist sensory equipment and lighting are not listed among the hotel's published facilities. Please do not assume these are available. If you rely on particular equipment, reduced lighting or other specific adjustments, contact the hotel before booking to discuss your requirements and make alternative arrangements if necessary.

For individual requests, contact XO Hotels Infinity at info@xohotelsinfinity.com or +31 20 613 4568.

It is not possible to place an extra bed in the room.

That is possible if you have booked directly with us. If you send us an email with all the details of your booking (hotel name, names of guests, reservation number, arrival and departure date), then we can check if we have received the booking.
If you have reserved through a different website, please contact that website for a reconfirmation.

We can email you a confirmation with signature and stamp when you pay the first night of the reservation in full. This is a non-refundable fee, in case of cancellation of your reservation we will not refund this fee. Contact by us email for more information.

We do not accept pets in our hotel.

We can make a note of your request for a certain room. The reception will do her utmost to arrange this for you, but can not guarantee this until the moment of arrival.

What time will my room be ready? Your room is guaranteed to be ready from 3:00 PM.

What are the reception opening hours? The reception is open 24 hours a day. You can, therefore, arrive at any time, even at night. Should the front door be closed, you only need to ring the doorbell and we will open it for you immediately.

Can you check in earlier (Early Check-in)? Yes, you can, but this depends on availability. Here are the surcharges for early check-in:

3:00 PM – 4:00 PM: € 5

2:00 PM – 3:00 PM: € 10

1:00 PM – 2:00 PM: € 15

12:00 PM – 1:00 PM: € 20

11:00 AM – 12:00 PM: € 25

Before 10:00 AM: You pay the day rate for the night preceding your arrival.

Can you check out later? For late check-out (until a maximum of 3:00 PM), a surcharge of € 10 per hour applies.

Can I leave my luggage? You are always welcome to leave your luggage! You can leave your luggage with us free of charge in the luggage room on the day of arrival or departure.

An early check-in is possible with a supplement of €5 per hour (e.g. if you want to check in at 11 AM, the supplement is €20). If you want to check in before 10 AM, you pay the daily rate of the day prior to your arrival.
The early check-in is subject to availability. The reception can check at the time of your arrival whether a room is already available and add the supplement for you.

It is always possible to keep your luggage in our luggage room free of charge, so you can go into town and start enjoying your stay in Amsterdam immediately.

Our reception is open 24 hours a day. If you arrive late, you can ring the door bell so the reception can open the door for you and can help you with the check in. Please contact us in case you will arrive later than 23.00 o’clock.

You can always enter the hotel, so you do not have to return at a certain time. You can ring the door bell to let the reception open the door for you.

You can reach the hotel from Schiphol airport by different means of transport. Check our Location-page for more information.

We do not have our own shuttle service.

For more information about how to reach the hotel by car, please check the directions on our Location-page.

When you arrive by car, you can park on the public parking located behind the hotel (paid parking). Parking is at your own risk.

We do not have bus parking available. For information regarding parking for busses you can have a look at the tourbuzz website.

You can reach the centre with tram 7. Museum Square can be reached in only 20 minutes and Dam Square in 25 minutes (change to tram 13).

The closest tram stop is Plein '40-'45, in front of the hotel.

We are located across the street from Plein '40-'45. This square has a daily market (Tuesday-Saturday) and a mall with several shops, among others multiple supermarkets, a pharmacy, clothing shops and a few restaurants.

If you make a reservation, we will ask for a credit card to guarantee the reservation. A few days before arrival, we check that the credit card is valid by making an authorization on the card (authorization only, no payment). Payment for the room can be made on arrival by credit card (Visa, Amex or MasterCard) or pin. It is also possible to pay in advance by credit card, Paypal or bank. If you contact us, we can send you an online payment link.
For your and our safety we do not accept cash payments.

It is not possible to book on account with us. All payments need to be made prior to check in.

You can pay in advance by payment link with a credit card, debit card, Sofort Überweisung, Paypal or Alipay. Email us if you want this option, and we will send you a payment link.
We do not work with credit card authorization forms.

If you have made a direct booking or a booking through Booking.com it is possible to receive an invoice of your stay after check out. In case you have booked through an online agent/booking website, you will have to ask them for an invoice.
If the invoice must be on a company name, we would like to receive the name and address details well in advance of your check out.

The room has a desk, television, safe, coffee and tea facilities and private bathroom with shower, toilet, sink, towels and guest supplies like shampoo.

There is a safe. We advise you to keep your valuables in the safe during your stay.
In the Single room there is no safe.

In the bathroom of your room you will find a hairdryer.

There is no iron and ironing board in the room, but you can borrow this from reception.

There is no fridge or minibar in the room.

You can buy an adapter from the vending machine in the lobby.
Also, every room has power points with an English outlet and USB-ports.

Your room can be cleaned every day. If you do not want to be disturbed during your stay, you can use the Do not disturb panel.
In case of a large number of check-outs, the rooms of departing guests will be cleaned first. As a result, your room may not be cleaned until later in the day.
If housekeeping is no longer available, you can obtain clean towels and guest supplies from reception.

There is an elevator in the hotel. All rooms can be reached by elevator.

We do not have special disabled rooms.

The hotel is 100% NON-smoking. Smoking (including electronic cigarettes) is strictly prohibited in the entire building. In case of violation, we will impose a fine of €200 upon you and you are requested to leave the hotel immediately, without restitution of already paid room costs.

The windows in all rooms can open ajar.

We offer free Wi-Fi in the entire hotel. At the reception you will receive the log in details.

The hotel does not have internet computers to use.

The hotel does not have a laundry service.

We are located across the street from Plein '40-'45. This square has a daily market (Tuesday-Saturday) and a mall with several shops, among others multiple supermarkets, a pharmacy, clothing shops and a few restaurants.

You can rent a bicycle for €18 per day.

We work with the tour company Tours&Tickets and can book all excursions offered by them. On our Tours&Excursions-page you can find more information about the excursions.

That is possible if there are no costs to be paid upon receipt and it does not need to be signed for. Please email us in advance if you are sending us a package. Please mention clearly on the envelope/package for whom it is intended and what the arrival date of the guest is. Our address is: Slotermeerlaan 133, 1063 JN, Amsterdam.

You can always enter the hotel, so you do not have to return at a certain time. You can ring the door bell to let the reception open the door for you.

When you arrive by car, you can park on the public parking located behind the hotel (paid parking). Parking is at your own risk.

We do not have bus parking available. For information regarding parking for busses you can have a look at the tourbuzz website.

Of course! The reception is happy to call a taxi for you.

For current information, please check the Food&Drinks section at the hotel website.

Please check the list of available items here.

Our restaurant is not open for lunch.

Our restaurant is not open for dinner.

The hotel does not have a bar.

We are completely non-alcoholic. It is allowed to bring your own alcoholic drinks and drink these in your hotel room.

Our check out time is 11 AM. It is always possible to leave your luggage in our luggage room free of charge.

That is possible if there is availability. Please contact the reception for the possibilities and the best price.

That is possible. However, there can be costs involved. Please ask the reception for more information.

It is always possible to leave your luggage with us in the luggage room on your arrival and departure day. It is not possible to keep your luggage whilst you are not staying with us in the hotel.

Of course! The reception is happy to call a taxi for you.

If you have made a direct booking or a booking through Booking.com it is possible to receive an invoice of your stay after check out. In case you have booked through an online agent/booking website, you will have to ask them for an invoice.
If the invoice must be on a company name, we would like to receive the name and address details well in advance of your check out.

Please contact us by email or phone . We will check if we have found your item and can send it to you. There will be costs for the shipment.

We are sorry to hear you have a complaint. If you are still staying in the hotel, please contact the reception so we can solve this immediately.
If you are not in the hotel anymore, please contact us by email.