FAQ Hotel Artemis

You can reserve with 10% discount through our website, by email or by phone.

What is the best way to make a reservation at XO Hotels?
The best way is to book directly through the official XO Hotels website, by email, or by phone. This is recommended because it offers the following advantages:
• Minimum 10% discount on the daily rate.
• The most flexible cancellation terms.
• A free late check-out until 12:00 PM.
• Free cot for your baby up to 2 years old.
• Guaranteed lowest rate (it is always lower than through an online travel agent).
• Direct contact with the hotel team in case of questions.
• No booking fees.

What are the payment options and what is the cancellation policy?
• Payment: Payment for your room is requested when making the reservation. You can pay with a credit card, PayPal, or bank card. Cash payments or payments at the front desk are not accepted.
• Cancellation: The policy depends on the rate chosen:
o Standard Rate (with prepayment): Offers the possibility to modify or cancel the reservation up to 14:00 the day before arrival.
o Non-Refundable Rate: Offers the sharpest price, but the payment is final and no refund is possible. Changes or cancellations are not permitted.

Can I book breakfast as well?
Yes, you can certainly book breakfast! There is a Standard and a Non-Refundable rate with breakfast included. It is also possible to add breakfast at the hotel upon arrival or during your stay. If you want to know what is on the menu, please look here: https://xohotels.com/breakfast-hotel-information/

Can I reserve early check-in or late check-out in advance?
Early check-in is based on availability when you arrive at the hotel and costs 10 Euros extra per hour. Late check-out can be reserved in advance via our booking site. See more info here: https://xohotels.com/check-in-check-out-at-xo-hotels/

Of course! You can call us 24 hours a day at: +31 20 7141090.

There is a 10% discount on the daily price for all direct bookings made via our own booking site, via email and via phone. The discount is already calculated in our offer.
The price is always lower when you book directly with the hotel, than when you book through an online agent/booking website.

The ability to change or cancel a hotel reservation, and the associated fees, depends entirely on two critical factors: How you made the booking and which rate you selected.
You can always find the definitive rules applicable to your stay on the booking website (before you confirm) or on your official booking confirmation.
1. Direct Booking, Standard Rate
• Method: Booked directly with XO Hotels via our official website, e-mail, or telephone.
• Flexibility: This method typically offers the best and most flexible cancellation policy.
• Why? XO Hotels encourages direct bookings and reward guests with superior terms.
• Policy: Free cancellation deadline of 2:00 PM the day before arrival
2. Online Agent Booking (Standard Rate)
• Method: Booked via a third-party Online Travel Agent (OTA) or booking website (e.g., Booking.com, Expedia).
• Flexibility: The cancellation policy for a standard rate booked through an OTA is usually less flexible than a direct booking.
• Why? While a third party may offer competitive prices, their cancellation terms are stricter, sometimes requiring 48 or 72 hours notice, or involving a different process for changes. You must adhere to the OTA's specific terms, an hotel has no influence.
3. Non-Refundable Reservations
• Method: Booked either directly or via an online agent, specifically choosing a rate labeled as "Non-Refundable," "Advance Purchase," or similar.
• Flexibility: These reservations cannot be changed or cancelled.
• Why? These rates are offered at a discounted price in exchange for the guarantee that the hotel receives the revenue regardless of whether the guest arrives. By accepting the lower price, the guest agrees to waive all flexibility.

Minimum one person per room needs to be 18 years or older on the day of arrival.

If you would like to stay with us with a group (six rooms or more), please contact us by email for a suiting offer.

Maximum one child up to 2 years old can stay in the room free of charge. We can, on request, place a cot in the room (free if the room reservation has been made directly with the hotel, otherwise €10 per stay).
For children from 3 years old it is necessary to book and pay for their own bed.

It is not possible to place an extra bed in the room. If you are staying with three or more persons, it is necessary to book multiple rooms.
Contact us by email to check the best options for your party and your stay.

That is possible if you have booked directly with us. If you send us an email with all the details of your booking (hotel name, names of guests, reservation number, arrival and departure date), then we can check if we have received the booking.
If you have reserved through a different website, please contact that website for a reconfirmation.

We can email you a confirmation with signature and stamp when you pay the first night of your reservation. This is a non-refundable fee, in case of cancellation of your reservation we will not refund this fee. Contact by us email for more information. Contact us by email for more information.

We do not accept pets in our hotel.

We can make a note of your request for a certain room. The reception will do her utmost to arrange this for you, but we can not guarantee this until the moment of arrival.

What time will my room be ready? Your room is guaranteed to be ready from 3:00 PM.

What are the reception opening hours? The reception is open 24 hours a day. You can, therefore, arrive at any time, even at night. Should the front door be closed, you only need to ring the doorbell and we will open it for you immediately.

Can you check in earlier (Early Check-in)? Yes, you can, but this depends on availability. Here are the surcharges for early check-in:

3:00 PM – 4:00 PM: € 5

2:00 PM – 3:00 PM: € 10

1:00 PM – 2:00 PM: € 15

12:00 PM – 1:00 PM: € 20

11:00 AM – 12:00 PM: € 25

Before 10:00 AM: You pay the day rate for the night preceding your arrival.

Can you check out later? For late check-out (until a maximum of 3:00 PM), a surcharge of € 10 per hour applies.

Can I leave my luggage? You are always welcome to leave your luggage! You can leave your luggage with us free of charge in the luggage room on the day of arrival or departure.

An early check-in is possible with a supplement of €5 per hour (e.g. if you want to check in at 11 AM, the supplement is €20). If you want to check in before 10 AM, you pay the daily rate of the day prior to your arrival.
The early check-in is subject to availability. The reception can check at the time of your arrival whether a room is already available and add the supplement for you.

It is always possible to keep your luggage in our luggage room free of charge, so you can go into town and start enjoying your stay in Amsterdam immediately.

Our reception is open 24 hours a day. If you arrive late, you can ring the door bell so the reception can open the door for you and can help you with the check in. Please let us know by email in case you will arrive later than 23.00 o’clock.

You can always enter the hotel, so you do not have to return at a certain time. You can ring the door bell to let the reception open the door for you.

You can reach the hotel from Schiphol airport by different means of transport.
Check our Location-page for the directions.

We do not have our own shuttle service.

For more information about how to reach the hotel by car, please check the directions on our Location-page.

The hotel has an underground parking. The parking is open 24 hours a day, has a has a height clearance of 2.10 m and has a direct entrance from the hotel. Costs for the parking are €4 per hour, with a maximum of €20 per 24 hours (consecutive).
The parking has charging stations for electric vehicles.
Parking is subject to availability, it is not possible to reserve a space in the parking.

We do not have bus parking available. For information regarding parking for busses you can have a look at the tourbuzz website.

You can reach the centre with metro 51 (15 minutes walk) or tram 2 (12 minutes walk).
Central Station can be reached in 25 minutes from the metro stop and Museum Square in 20 minutes from the tram stop.

The closest tram stop is Louwesweg, at 12 minutes walk.
The closest metro stop is Henk Sneevliet weg. at 15 minutes walk.
The closest bus stop is John M. Keynesplein, at 3 minutes walk. The bus only drives from Monday-Friday between 7.15-19.45 o'clock.

There is a small supermarket at 1 minute walking distance from the hotel.

When you make a reservation, we ask for immediate payment by credit card, Paypal or debit card.
For your and our security, we do not accept cash payments.

It is not possible to book on account with us. All payments need to be made prior to check in.

You can pay in advance by payment link with a credit card, debit card, Sofort Überweisung, Paypal or Alipay. Email us if you want this option, and we will send you a payment link.
We do not work with credit card authorization forms.

If you have made a direct booking or a booking through Booking.com it is possible to receive an invoice of your stay after check out. In case you have booked through an online agent/booking website, you will have to ask them for an invoice.
If the invoice must be on a company name, we would like to receive the name and address details well in advance of your check out.

The room has a sitting area, desk, telephone, flat screen television, coffee and tea facilities, small fridge, iron and board, air conditioning and private bathroom with shower, toilet, sink, hair dryer, towels and guest supplies like shampoo.

There is a safe in the room which is big enough to hold a laptop. We advise you to keep your valuables in the safe during your stay.

In the bathroom of your room you will find a hair dryer.

In every room you will find an iron and ironing board.

In all rooms there is a small fridge.
If you need to store your medications in a cool place, you can also hand these to the reception who can keep it for you in a fridge.

You can buy an adapter from the vending machine in the lobby.

Your room can be cleaned every day. If you do not want to be disturbed during your stay, you can use the Do not disturb-card.
In case of a large number of check-outs, the rooms of departing guests will be cleaned first. As a result, your room may not be cleaned until later in the day.
If housekeeping is no longer available, you can obtain clean towels and guest supplies from reception.

There are several elevators in the hotel.

We do not have special disabled rooms.
We offer several aids such a as a wall bracket, shower mat and a shower stool. You can contact us by email or by phone to reserve these aids.

The hotel is 100% NON-smoking. Smoking (including electronic cigarettes) is strictly prohibited in the entire building. In case of violation, we will impose a fine of €200 upon you and you are requested to leave the hotel immediately, without restitution of already paid room costs.

The windows in all rooms can open ajar.

We offer free Wi-Fi in the entire hotel. A password for the Wi-Fi is not needed.

The hotel does not have internet computers.

The hotel does not have its own laundry service.

There is a supermarket next to the hotel.

You can rent a bicycle for €18 per day.

We work with the tour company Tours&Tickets and can book all excursions offered by them. On our Tours&Excursions-page you can find more information about the excursions.

That is possible, if there are no costs to be paid upon receipt and it does not need to be signed for. Please let us know in advance if you are sending us a package. Please mention clearly on the envelope/package for whom it is intended and what the arrival date of the guest is. Our address is: John M. Keynesplein 2, 1066 EP, Amsterdam.

You can always enter the hotel, so you do not have to return at a certain time. You can ring the door bell to let the reception open the door for you.

The hotel has an underground parking. The parking is open 24 hours a day, has a has a height clearance of 2.10 m and has a direct entrance from the hotel. Costs for the parking are €4 per hour, with a maximum of €20 per 24 hours (consecutive).
The parking has charging stations for electric vehicles.
Parking is subject to availability, it is not possible to reserve a space in the parking.

We do not have bus parking available. For information regarding parking for busses you can have a look at the tourbuzz website.

Of course! The reception is happy to call a taxi for you.

For current information, please check the Food&Drinks section at the hotel website.

Please check the list of available items here.

For current information, please check the Food&Drinks section at the hotel website.

It is possible to get alcoholic drinks in our bar and restaurant.

Our check out time is 11 AM. It is always possible to leave your luggage in our luggage room free of charge.
If you would like to stay longer in the room, it is possible upon request for €10 per hour, maximum until 15.00 o’clock.

That is possible if there is availability. Please contact the reception for the possibilities and the best price.

That is possible. However, there can be costs involved. Please ask the reception for more information.

It is always possible to leave your luggage with us in the luggage room on your arrival and departure day. It is not possible to keep your luggage when you are not staying with us in the hotel.

Of course! The reception is happy to call a taxi for you.

If you have made a direct booking or a booking through Booking.com it is possible to receive an invoice of your stay after check out. In case you have booked through an online agent/booking website, you will have to ask them for an invoice.
If the invoice must be on a company name, we would like to receive the name and address details well in advance of your check out.

Please contact us by email or by phone. We will check if we have found your item and can send it to you. There will be costs for the shipment.

Please contact us by email. With your credit card details we can contact our credit card provider who can assist your bank to cancel the authorization on your credit card.

We are sorry to hear you have a complaint. If you are still staying in the hotel, please contact the reception so we can solve this immediately.
If you are not in the hotel anymore, please contact us by email.