FAQ XO Hotels Blue Tower

You can reserve with 10% discount through our website, by email or by phone.

Of course! You can call us 24 hours a day at: +31 20 5800365.

There is a 10% discount on the daily price for all direct bookings made via our own booking site, via email and via phone. The discount is already calculated in our offer.
The price is always lower when you book directly with the hotel, than when you book through an online agent/booking website.

The ability to change or cancel a hotel reservation, and the associated fees, depends entirely on two critical factors: How you made the booking and which rate you selected.
You can always find the definitive rules applicable to your stay on the booking website (before you confirm) or on your official booking confirmation.
1. Direct Booking, Standard Rate
• Method: Booked directly with XO Hotels via our official website, e-mail, or telephone.
• Flexibility: This method typically offers the best and most flexible cancellation policy.
• Why? XO Hotels encourages direct bookings and reward guests with superior terms.
• Policy: Free cancellation deadline of 2:00 PM the day before arrival
2. Online Agent Booking (Standard Rate)
• Method: Booked via a third-party Online Travel Agent (OTA) or booking website (e.g., Booking.com, Expedia).
• Flexibility: The cancellation policy for a standard rate booked through an OTA is usually less flexible than a direct booking.
• Why? While a third party may offer competitive prices, their cancellation terms are stricter, sometimes requiring 48 or 72 hours notice, or involving a different process for changes. You must adhere to the OTA's specific terms, an hotel has no influence.
3. Non-Refundable Reservations
• Method: Booked either directly or via an online agent, specifically choosing a rate labeled as "Non-Refundable," "Advance Purchase," or similar.
• Flexibility: These reservations cannot be changed or cancelled.
• Why? These rates are offered at a discounted price in exchange for the guarantee that the hotel receives the revenue regardless of whether the guest arrives. By accepting the lower price, the guest agrees to waive all flexibility.

Minimum one person per room needs to be 18 years or older on the day of arrival.

If you would like to stay with us with a group (six rooms or more), please contact us by email for a suiting offer.

Maximum one child up to 2 years old can stay in the room free of charge. We can, on request, place a cot in the room (free if the room reservation has been made directly with the hotel, otherwise €10 per stay).
For children from 3 years old it is necessary to book and pay for their own bed.

It is not possible to place an extra bed in the room. If you are staying with 3 or 4 persons, then it is necessary to book a triple or quadruple room. If you are staying with us with 5 persons or more, it is necessary to book multiple rooms.
Contact us by email to check the best options for your party and your stay.

That is possible if you have booked directly with us. If you send us an email with all the details of your booking (hotel name, names of guests, reservation number, arrival and departure date), then we can check if we have received the booking.
If you have reserved through a different website, please contact that website for a reconfirmation.

We can email you a confirmation with signature and stamp when you pay the first night of your reservation. This is a non-refundable fee, in case of cancellation of your reservation we will not refund this fee. Contact by us email for more information.

We do not accept pets in our hotel.

We can make a note of your request for a certain room. The reception will do her utmost to arrange this for you, but can not guarantee this until the moment of arrival.

What time will my room be ready? Your room is guaranteed to be ready from 3:00 PM.

What are the reception opening hours? The reception is open 24 hours a day. You can, therefore, arrive at any time, even at night. Should the front door be closed, you only need to ring the doorbell and we will open it for you immediately.

Can you check in earlier (Early Check-in)? Yes, you can, but this depends on availability. Here are the surcharges for early check-in:

3:00 PM – 4:00 PM: € 5

2:00 PM – 3:00 PM: € 10

1:00 PM – 2:00 PM: € 15

12:00 PM – 1:00 PM: € 20

11:00 AM – 12:00 PM: € 25

Before 10:00 AM: You pay the day rate for the night preceding your arrival.

Can you check out later? For late check-out (until a maximum of 3:00 PM), a surcharge of € 10 per hour applies.

Can I leave my luggage? You are always welcome to leave your luggage! You can leave your luggage with us free of charge in the luggage room on the day of arrival or departure.

An early check-in is possible with a supplement of €5 per hour (e.g. if you want to check-in at 11:00, the supplement is €15). If you wish to check in before 10:00 am, you will have to pay the day price of the day prior to your arrival.
Early check-in is subject to availability. Reception can check if a room is already available at the time of your arrival and book the supplement for you.

It is always possible to keep your luggage in our luggage room free of charge, so you can go straight to the city and start enjoying your stay in Amsterdam.

Our reception is open 24 hours a day. If you arrive late, you can ring the doorbell and the reception can open the door for you and check you in. If you arrive later than 23.00 hours, please let us know so we can take this into account.

You can always enter the hotel, so you do not have to return at a certain time. You can ring the door bell to let the reception open the door for you.

You can reach the hotel from Schiphol airport by different means of transport; Please check our Location-page for more details.

We do not have our own shuttle service.

For more information about how to reach the hotel by car, please check the directions on our Location-page.

We do not have our own parking. There is an adjacent public park house: Q-Park Bos en Lommer. The parking is open 24 hours a day, has a height clearance of 2.10m and has a direct entrance from the hotel. For more information about rates you can check their website.

We do not have bus parking available. For information regarding parking for busses you can have a look at the tourbuzz website.

The hotel is 3,5 km from the Dam Square. With a taxi it takes approx. 15 minutes, with the tram it takes approx. 20 minutes and with a bike approx. 15 minutes.

The closest tram stop is Bos en Lommerplein, at 200m, 2 minutes walking distance.

The hotel is located near various shops, including supermarkets.

If you make a reservation, we will ask for aan immediate payment by credit card, Paypal or bank card.
For your and our safety we do not accept cash payments.

It is not possible to book on account with us. All payments need to be made prior to check in.

You can pay in advance by payment link with a credit card, debit card, Sofort Überweisung, Paypal or Alipay. Email us if you want this option, and we will send you a payment link.
We do not work with credit card authorization forms.

If you have made a direct booking or a booking through Booking.com it is possible to receive an invoice of your stay after check out. In case you have booked through an online agent/booking website, you will have to ask them for an invoice. If the invoice must be on a company name, we would like to receive the name and address details well in advance of your check out.

In the room you will find a sitting area, desk, telephone, flat screen television, coffee and tea facilities, air conditioning and a private bathroom with shower, toilet, washbasin, hairdryer, towels and guest amenities such as shampoo.

There is a safe which is big enough to hold a laptop. We advise you to keep your valuables in the safe during your stay.

In the bathroom of your room you will find a hairdryer.

In every room you will find an iron and ironing board.

Inn all rooms there is a small fridge.

You can buy an adapter from the vending machine in the lobby.

To support a greener future, we offer Housekeeping On Request. This means your room will not be cleaned during your stay, unless you request this specifically. If you do wish to have your room cleaned, kindly indicate this during your check in or make your request at the reception. Same-day cleaning requests are accepted until noon.

There is an elevator in the hotel and all rooms are accessible by elevator.

We do not have special disabled rooms. All rooms are accessible by lift. We can offer a shower stool. This is subject to availability and can only be requested at the moment of your arrival.

The hotel is 100% NON-smoking. Smoking (including electronic cigarettes) is strictly prohibited in the entire building. In case of violation, we will impose a fine of €200 upon you and you are requested to leave the hotel immediately, without restitution of already paid room costs.

The windows in all rooms can open ajar.

We offer free Wi-Fi in the entire hotel. At the reception you will receive the log in details.

On the ground floor you can find two public computers connected to a printer which you can use free of charge.

The hotel does not have a laundry service.

The hotel is located near various shops, including supermarkets.

We rent bicycles for €18 a day.

We work with the tour company Tours&Tickets and can book all excursions offered by them. On our Tours&Excursions-page you can find more information about the excursions.

That is possible, if there are no costs to be paid upon receipt and it does not need to be signed for. Please let us know in advance if you are sending us a package. Please mention clearly on the envelope/package for whom it is intended and what the arrival date of the guest is. Our address is: Leeuwendalersweg 21, 1055 JE, Amsterdam.

You can always enter the hotel, so you do not have to return at a certain time. You can ring the door bell to let the reception open the door for you.

We do not have our own parking. There is an adjacent public park house: Q-Park Bos en Lommer. The parking is open 24 hours a day, has a height clearance of 2.10m and has a direct entrance from the hotel. For more information about rates you can check their website.

We do not have bus parking available. For information regarding parking for busses you can have a look at the tourbuzz website.

Of course! The reception is happy to call a taxi for you.

For current information, please check the Food&Drinks section at the hotel website.

Please check the list of available items here.

Our restaurant is not open for lunch.

Our restaurant is not open for dinner.

The hotel does not have a bar.

Our hotels are completely alcohol-free. It is allowed to bring your own alcoholic drinks and consume them in your hotel room.

Our check out time is 11 AM. It is always possible to leave your luggage in our luggage room free of charge.
If you would like to stay longer in the room, it is possible upon request for €10 per hour, maximum until 15.00 o’clock.

That is possible if there is availability. Please contact the reception for the possibilities and the best price.

That is possible, however, there can be costs involved. Please ask the reception for more information.

It is always possible to leave your luggage with us in the luggage room on your arrival and departure day. It is not possible to keep your luggage whilst you are not staying with us in the hotel.

Of course! The reception is happy to call a taxi for you.

If you have made a direct booking or a booking through Booking.com it is possible to receive an invoice of your stay after check out. In case you have booked through an online agent/booking website, you will have to ask them for an invoice.
If the invoice must be on a company name, we would like to receive the name and address details well in advance of your check out.

Please contact us by phone or email. We will check if we have found your item and can send it to you. There will be costs for the shipment.

Please contact us by email. With your credit card details we can contact our credit card provider who can assist your bank to cancel the authorization on your credit card.

We are sorry to hear you have a complaint. If you are still staying in the hotel, please contact the reception so we can solve this immediately.
If you are not in the hotel anymore, please contact us by email.